FAQ Overview

Yes! ScoreCam can save recordings directly to an external USB-C drive, bypassing your device’s internal storage entirely. This is ideal for coaches and videographers who need large capacity storage or want recordings saved straight to portable media.

Requirements:

• iPhone or iPad with a USB-C port (iPhone 15 or later, or any USB-C iPad)
• iOS/iPadOS 17 or later
• A USB drive with sufficient sustained write speed for your recording setting (see FAQ: “What kind of external SSD do I need?”)
• A USB-C to USB-C cable rated for USB 3.1 or higher

To enable external drive recording:

1. Connect your drive to your device’s USB-C port
2. Open ScoreCam and go to Settings → Camera Options → Save to External Drive
3. Toggle it on, then tap Choose Folder to pick a destination folder on the drive
4. Tap Record — ScoreCam will write the video file directly to the drive

Important notes:

• Completed recordings are not saved to the Photos app — use the Files app to browse your drive and access the video files
• Keep the drive connected for the entire recording session; do not unplug until the “Saving to external drive…” spinner disappears after stopping
• If the drive is not accessible at the start of recording, ScoreCam will display an error and offer to re-select the folder or record to Photos instead

The key requirement is sustained write speed — your drive needs to write data at least as fast as ScoreCam is producing it. Most modern USB 3.0 drives (SSDs and fast flash drives) meet this easily. Old USB 2.0 thumb drives and spinning hard drives typically cannot.

Minimum sustained write speed by recording setting:

• 1080p 30fps (default): ~3 MB/s
• 1080p 60fps / high bitrate: ~6 MB/s
• 4K 30fps: ~13 MB/s
• 4K 60fps / high bitrate: ~40 MB/s

Cable matters most: The most common source of problems is the cable, not the drive. Use a USB-C to USB-C cable rated for USB 3.1 or higher. A cheap or USB 2.0 cable will cap throughput regardless of how fast the drive is.

Hub or dock (if used): Make sure the port your drive is plugged into supports USB 3.0 passthrough. Many hubs have USB 2.0 ports mixed in — check the hub’s specifications.

Drive getting warm: All USB drives get warm during sustained recording — this is normal and expected. It is caused by the NAND flash controller writing data continuously, and no app can prevent it. ScoreCam already records in HEVC (H.265) by default, which minimises the amount of data written compared to older H.264 encoding. Let the drive sit in open air rather than in a pocket or bag. Warmth alone is not a cause for concern.

Drive disconnecting mid-recording: If your drive disconnects (as opposed to just getting warm), it is likely drawing more current than the phone’s USB port can supply under sustained load. Try using a powered hub (a hub with its own power bank or wall adapter connected). This is a troubleshooting step — most drives work fine bus-powered.

All In-App purchases, including subscriptions, can be used across multiple devices, as long as you are using the same Apple ID or are using Family Sharing.

Here is the FAQ link on how to restore: ScoreCam FAQ: How to Restore

Apple will not allow you to make the same purchase twice when using the same Apple ID so even if you try to buy it again, you will be presented with a dialog that basically says, "You already made this purchase, would you like to restore?"

Just make sure you are 100% sure which Apple ID you used for the original purchase and the Restore button will work.

Restoring and purchasing is all handled by Apple so if it's not working, try the following: (1) uninstalling the app, (2) restarting your phone, (3) reinstalling the app. [NOTE: Make sure you have no videos in the "Recovered Videos" file as these will be gone once you delete the app. Additionally, all your settings will be reset]

It could also be the case where you installed the app with one Apple ID and tried purchasing features with another Apple ID. That will likely cause issues, so make sure you install the app and purchase subscriptions with the same Apple ID, then the retore function will work across multiple devices. 
 

You can restore and use all In-App purchases, including subscriptions, across multiple devices as long as you are using the same Apple ID to both INSTALL ScoreCam and RESTORE. 

Here are the steps to restore an In-app purchase:

1. Open ScoreCam
2. Go to Settings (tap on the gear icon on the top right of the page)
3. Tap "Launch the ScoreCam Store" (at the very top of the page) 
4. Tap the "Restore" button (on the top right of the page)

Here is a list of other common issues and how to resolve them:

1) You downloaded the app using a different Apple ID and can't restore using the Apple ID used to purchase ScoreCam:

1. Remove the ScoreCam app from the device
2. Sign out of your Apple ID (the one you did not pruchase ScoreCam with): go to your device's Settings app -> tap on your name (at the very top of page) -> scroll to the bottom, tap "Sign Out" -> enter your Apple ID password and tap "Turn Off"
3. Sign back in with the Apple ID you used to purchase ScoreCam
4. Re-install ScoreCam
5. Restore your purchases (by following the steps above) 

2) Someone in your family has logged in with a different Apple ID: See steps above.

For more information, see here: Manage and use your Apple ID

Other things to try:

• Force close the ScoreCam app: Close an app on your device
• Restart your device: Restart your iPhone
• Uninstall the app, Restart your phone, Reinstall the app 

The PRO version In-App purchase is a one-time charge for as long as the app is available on the App Store. In other words, the PRO version is not a monthly/yearly subscription and will last indefinitely. 

However, the PRO version does not include Live Streaming, so if you will ever be needing that you should try the monthly or yearly subscription [Live Steaming + PRO] as those In-App purchases include everthing in the PRO version as well as Live Streaming (and any other added features in future versions of ScoreCam).

When you purchase the 1 Month or 1 Year subscription you have 1 FREE week to evaluate ScoreCam using the version you pruchased. Payments will be charged to your account after the 1 week trial period and your subscription will start at the end of your week trial. 

If you decide you would like to cancel the subscription, you can do that by following these instructions which are provide by Apple.

You will still be able to use ScoreCam until your free week has expired, so be sure to take advantage of that! If you decide later you do want to subscribe, after you have cancelled, you can simply repurchase the subscription... but you will not keep getting a free week trial each time.

It is highly recommended to use the 1 week FREE trial when evaluating ScoreCam, because, after all, it is FREE and you get FULL functionality of the version you purchase.

However, if you have not made any In-App purchases and do not want to use the FREE trial, you are limited to 2 minutes (or 120 seconds) of video recording time and do not have access to the PRO features or Live Streaming features or Branding features. In addition, you are not able to make any personalized modifications to the scoreboard and you are not able to use the Scoreboard Remote features.

Any of the In-App purchases will allow you to video a game and start/pause multiple times in a single recording. The Starter Sports Pack will allow you to do this as it offers basic recording features. The PRO version will allow you to do this, as well as give you access to more features/scoreboard designs. Additionally, if you want Live Streaming you must pruchase either the Live Streaming/PRO verison or the Branding/Live Streaming version-- both versions include all PRO features and are available for monthly/yearly subscriptions.  

The PRO and Starter Sports Pack are both one-time charges that last indefinitely. 

First off, thank you for purchasing and supporting ScoreCam!

Unfortunately there is no current path to upgrade from a lifetime purchase [PRO version] to a subscription [Live Streaming +PRO]. Apple handles all the financials so there is no way for me to give you a refund directly. However, I would suggest you ask for a refund from Apple and then go ahead and purchase the subscription you want. 

Here is the official support link from Apple on how to get a refund: Request a refund for apps or content that you bought from Apple.

First thing to do is to make sure you cancel your subscription to avoid auto-renewal. Your monthly subscription will be valid until the expiration date. Once your monthly subscription is cancelled, you will be able to resubscribe to the subscription of your choice (annual or monthly).

For more information on how to manage your Subscriptions and cancel ScoreCam Pro see this link: How to cancel a subscription

If you got charged twice using the same Apple ID then that must be a system error on Apple's Part. Please contact them.

Here is the link to help you get started: Apple billing statement

The likely cause of this is due to using "Larger Text" setting under your device. Go to Settings -> Accessibility -> Display & Text Size. Once there, turn OFF the "Larger Text" feature and the ScoreCam settings should appear normal again.

More information about changing the font size on your device: Change the font size on your device 

Yes, if you have the PRO version you can change the video resolution to 1080p at 60fps by going to the main Settings -> Video Camera (PRO) -> Video Resolution, then changing the quality to whatever you desire there. 

On the ScoreCam app, tap the library icon (at the top of the screen next to Settings), and then tap "Recovered Videos" at bottom of that screen and you should then be able to view any files that did not save to the Photos library directly.

You can then "Select" those files and tap the Share icon at bottom left and then save the files to the Photos library.

If your ScoreCam device is dimming try turning off the "Dim Display when Connected" on your ScoreCam device. Do this by going to Settings -> ScoreBoard Remote -> then disabling (turn off) "Dim Display when Connected". 

If this issue is occuring on your Remote device you can change this by going to your device's Settings app -> Display & Brightness, and adjusting the brightness of your device there. 

For more information on how to your change your device's brightness: Adjust the brightness and color temperature on your device 

First thing to check is to make sure your device supports "High Efficiency" format (iPhone 7 or better; iPad 6th generation or better). See the Apple support document Using HEIF or HEVC media on Apple devices for more information.

If your device supports "High Efficiency" format make sure this is selected under the "Video Format" setting. Do this by going to ScoreCam Settings -> Video Camera (PRO) -> Custom Settings (enabled) -> Video Format -> then selecting "High Efficiency."

If your device does not support "High Efficiency" format you should not use 4K Video, otherwise you will see these video artifacts/issues. 

You can remove audio before recording a video by going to ScoreCam Settings -> Camera Options -> Show Audio Control (enabled), then press done. After, tap on the microphone button (above the camera remote), this will disable/turn off the audio. Make sure there a line through the microphone.

You can also remove the audio from a saved video by going to your Photo library app -> tapping "Edit" at the top right of the video -> then tap the speaker icon on the top left of the page and make sure there is line through the speaker (this will turn off the audio), then press Done (at the bottom of the page). This means that the audio has been removed from your video. 

For more information on how to remove audio from video, see link: How to Remove Audio from Videos on iPhone 

60fps is a little tricky and some adjustments may be required.

First thing is to make sure you are using "High Efficiency" and not "Most Compatible" for the video format. Do this by going to ScoreCam Settings -> Video Camera (PRO) -> Custom Settings (enabled) -> Video Format, then make sure you hvae selected "High Efficiency."

If that doesn't help, try doubling the "Avg bitrate" (go to ScoreCam Settings -> Video Camera (PRO) -> Avg bitrate), and then decreasing until you get something that is acceptable.

Remember, bitrate is tied to quality but is also directly tied to file size so the smaller the bitrate the smaller the file size.

There are also reports of "focus hunting" when using 60fps so be sure to lock the focus and exposure. Do this by doing a long tap and hold on the screen until you see "AE/AF Locked." (If you want to turn this off, tap and hold again until you see "Auto Enabled")

The easier way to go to the Scoreboard settings is to tap and hold on the actual scoreboard (this will take you directly to the Scoreboard Settings).

Another way to to go to the Scoreboard Settings is to go to the main Settings (gear icon to the top right corner of the page) -> make sure "Show Scoreboard" is enabled (turned on) -> tap "Launch Scoreboard Settings."

If you get this error, you can still transfer the file to your Mac or PC.

To transfer files with your Mac (macOS 10.15 or later): See the Apple Support article Use the Finder to share files between your Mac and your iPhone.

To transfer files with your Windows PC or Mac (macOS 10.14 or earlier): See the Apple Support article Use iTunes to share files between your computer and your iOS or iPadOS device.

Videos with "0:00" indicated are not recoverable.

If you are encountering this error often, this may be from an Apple installation issue. After you have saved all videos from the "Recovered Videos" you should then remove the app, restart the device (don't skip this part) and then reinstall.

NOTE: This error is caused by a problem in Apple's Photos framework in iOS and the issue has been reported to Apple, and should be fixed in a future update. However, to help Apple, it's helpful to submit a bug report yourself with diagnostic information, you can do this through their Feedback Assistant Website.

On the ScoreCam app you can do this two ways: (1) Go to Settings (gear icon on the top right of the page) -> tap on "Launch Scoreboard Settings." (2) Tap and hold on the scoreboard, which will take you directly to the Scoreboard Settings. 

On the Scoreboard Remote app, you can do this by going to Settings (gear icon on the top right of the page), which features all scoreboard setting features.

On the ScoreCam app, you can change the set values by going to the Scoreboard Settings: either by (1) tapping and holding the scoreboard, or (2) going to Settings (gear icon on the top right of the page) -> Scoreboard -> tap "Launch Scoreboard Settings." Once there, at the bottom of the page you can change the set values. There a set value in between the "home" and "away" values, used to determine what set number it is. There is also another set value at the bottom of the page to determine how many sets each team has won.  

On the Scoreboard Remote app, you first must make sure "Show Set Scores" is enabled. You can do this by going to Settings (gear icon on the top right of the page) -> then enable "Show Set Scores" (near the top of the page). Once enabled, on the scoreboard there will be two smaller set values, which you can change by tapping on the number or by tapping and holding the number. Another way to reset the set values/scores/clock is to go to Settings -> Scoreboard -> tap on "Reset All Scores, Period & Clock."

You can use any color by entering in a HTML HEX color code available at the bottom of the “colors” screen in Scoreboard Settings. Here is a good website where you can pick the color you like and then copy the HTML HEX color code needed to enter into ScoreCam: HTML Color Picker.

To enter the color code on ScoreCam launch Scoreboard Settings -> tap on “Team Names, Colors & More” -> then tap on which color you would like to change (Team 1 Color, Team 2 Color, Score Panels Color, Background Color, etc.) -> then enter in the color code at the bottom of the page. 

To switch (or change) the scoreboard, launch Scoreboard Settings, which can be accessed two ways: (1) Go to Settings (the gear icon on the top right of the page) -> then tap "Launch Scoreboard Settings," or (2) tap and hold (longpress) on the scoreboard. From there, you can change the scoreboard style, flip teams and scores, alter team names and colors, and so much more. 

On the ScoreCam app, make sure the "Game Type" setting is set to "SET" or if you want to change this value, follow these steps. Launch the Scoreboard Settings -> tap on "Team Names, Colors & More" -> tap on "Game Type" -> select "Set" or whatever other value you desire (i.e., Game, Half, Per, Qtr, etc.).

Then to change the set number of sets won by each team, launch Scoreboard Settings -> go to the bottom of the page that says "Set" (in the middle between two numbers) -> then increase of the value of the set number for whichever team, then press "Done." The Longboard II will then read "HOME LEADS 1-0," for example, on the far right of the scoreboard. 

Launch Scoreboard Settings > Team Names, Colors & more > Game Type (at the bottom of the page) then "Tap to add" (at the bottom of the page) and type "OT", "FINAL" or whatever value you desire.

Then go back to settings, change the OT (or FINAL) value to zero ("0") then tap "Save".

You can toggle the branding image from the branding configuration settings (i.e., Scoreboard Settings > Branding) by enabling the "Show" toggle. This is the way to go if the image will always be on screen.

Alternatively you can also toggle branding images from a gesture setting. Under settings, go to the "Gesture Assignments" section and then assign "Toggle Brand Image 1" (or image 2) to the gesture. "Top Button Single Tap" is the easiest way to toggle branding.

First, make sure both apps are updated to the latest version — the connection method has been improved in recent updates.

Most common causes and fixes:

• Bluetooth is off: Bluetooth is required for the connection. Enable it on both devices in iOS Settings → Bluetooth → ON. Wi-Fi is not required but improves stability if both devices are on the same network.
• Local Network permission missing (if Wi-Fi is on): iOS 14 and later requires explicit permission for Multipeer Connectivity when Wi-Fi is enabled. Check iOS Settings → ScoreCam → Local Network → ON, and iOS Settings → Scoreboard Remote → Local Network → ON. Missing this permission causes intermittent, silent disconnections.
• App sent to background: iOS restricts background networking aggressively. If either device locks its screen or switches apps, the MPC session can be suspended. Keep both apps in the foreground during use.
• Devices too far apart or heavy interference: Move the devices closer together. Dense Wi-Fi environments (tournaments, gyms with many networks) can degrade the connection.
• Incoming phone call: A phone call on either device will temporarily interrupt the MPC session. The Remote should reconnect automatically after the call ends.

If the issue persists: force-close both apps, restart both devices, and reconnect from scratch.

Of course! Check out the Scoreboard Remote for ScoreCam page and this FAQ for more information: How to connect a remote to ScoreCam 

Here is the link to download the Scoreboard Remote App: Install Scoreboard Remote App 

To learn more about the Scoreboard Remote settings, check out the Scoreboard Remote for ScoreCam from our online documentation.

Sorry, no, it is not currenlty possible to control two or more ScoreCam devices from one Scoreboard Remote device. I would advice recording the video on ScoreCam with two different devices and controlling the video with two different devices using the Scoreboard Remote app (i.e., have two devices for each recording; one for recording, another for controlling). 

On the ScoreCam app, you can change the set values by going to the Scoreboard Settings: either by (1) tapping and holding the scoreboard, or (2) going to Settings (gear icon on the top right of the page) -> Scoreboard -> tap "Launch Scoreboard Settings." Once there, at the bottom of the page you can change the set values. There a set value in between the "home" and "away" values, used to determine what set number it is. There is also another set value at the bottom of the page to determine how many sets each team has won.  

On the Scoreboard Remote app, you first must make sure "Show Set Scores" is enabled. You can do this by going to Settings (gear icon on the top right of the page) -> then enable "Show Set Scores" (near the top of the page). Once enabled, on the scoreboard there will be two smaller set values, which you can change by tapping on the number or by tapping and holding the number. Another way to reset the set values/scores/clock is to go to Settings -> Scoreboard -> tap on "Reset All Scores, Period & Clock."

Once you connect the Scoreboard Remote device to the ScoreCam device, all scoreboard information (the scores, set values, etc.) from the Scoreboard Remote app will sync up to the ScoreCam app. 

You can change the set value/number from the Scoreboard Remote app by tapping on the set number or by tapping and holding on the set number and entering in the desired set value. Once the two devices are connected, any changes on ScoreCam or Scoreboard Remote will sync in either direction. (Except for Game Clock information. If connected, it is only one way: Remote to ScoreCam)

If your ScoreCam device is dimming try turning off the "Dim Display when Connected" on your ScoreCam device. Do this by going to Settings -> ScoreBoard Remote -> then disabling (turn off) "Dim Display when Connected". 

If this issue is occuring on your Remote device you can change this by going to your device's Settings app -> Display & Brightness, and adjusting the brightness of your device there. 

For more information on how to your change your device's brightness: Adjust the brightness and color temperature on your device 

This can happen after a ScoreCam or Scoreboard Remote app update. Try these steps:

1. First, make sure both apps are updated to the latest version from the App Store — each update may include connection improvements
2. Force-close both apps and relaunch them
3. If issues persist: Remove the Scoreboard Remote app and ScoreCam app from your devices (How to delete apps on your iPhone, iPad, and iPod touch)
4. Restart both devices (Restart your iPhone, iPad, or iPod touch)
5. Reinstall Scoreboard Remote and ScoreCam

NOTE: Make sure you have no videos in the “Recovered Videos” area before deleting ScoreCam. All settings will also be reset.

Download both Scoreboard Remote and ScoreCam on their respective devices (requires iOS 13 or later on both devices).

ScoreCam connects to Scoreboard Remote using Multipeer Connectivity, which works over Bluetooth and/or Wi-Fi automatically — no internet connection or pairing screen is required.

Before you begin:

• Bluetooth must be enabled on both devices — this is the only radio required. Wi-Fi is not needed, but if both devices are on the same Wi-Fi network the connection will be faster and more stable.
• Both apps must be in the foreground (not running in the background)
• If Wi-Fi is on, both apps must have Local Network permission enabled: iOS Settings → [App name] → Local Network → ON

Step 1 — Set up ScoreCam (the camera device):

1. Open ScoreCam
2. Tap the Bluetooth/Remote button in the toolbar
3. The button stays highlighted — ScoreCam is now advertising and ready to pair

Step 2 — Connect from Scoreboard Remote (the scorekeeper device):

1. Open Scoreboard Remote
2. Tap the “Tap to Connect to ScoreCam” button on the main scoreboard screen
3. A list of nearby ScoreCam devices appears — tap the device name to connect
4. The overlay disappears once the connection is established — no action needed on the ScoreCam device

For more information, see: Scoreboard Remote for ScoreCam

Yes, you can tap the "View Finder" icon (top left corner, opposite of the settings icon). This will bring up an image of your current view of what ScoreCam is recording. 

You can adjust the quality of this image by going to Scoreboard Remote Settings (top right corner of the page) -> tap on "View Finder Image Resolution" -> then select your desired resolution. 

To initiate a connection from the Scoreboard Remote app, tap the “Tap to Connect to ScoreCam” button on the main screen. If you don’t see it, go to Settings (top right corner) → enable “Show Controls Area” → the connect button will appear. You can also swipe up on the grey control area at the bottom of the screen to show the controls.

When you tap the connect button, Scoreboard Remote scans for nearby ScoreCam devices. A list appears — tap the device name to connect. If ScoreCam is not in the list, make sure the Bluetooth/Remote button in ScoreCam’s toolbar is highlighted (advertising).

For the connection to work, ensure:

• Bluetooth is enabled on both devices — this is the only radio required. Wi-Fi is not needed, but if both devices are on the same Wi-Fi network the connection will be faster.
• If Wi-Fi is on: grant Local Network permission to both apps — iOS Settings → [App name] → Local Network → ON (required since iOS 14)
• Both apps are in the foreground
• Both apps are updated to the latest version

For more information, see: Scoreboard Remote for ScoreCam Information Page

If you are seeing a “BTLE not supported” error, first update both ScoreCam and Scoreboard Remote to the latest version from the App Store. The connection method has been updated in recent versions and this error should no longer appear on any supported device.

If you continue to see issues after updating, verify the following:

1. Bluetooth is enabled on both devices: Settings -> Bluetooth -> ON
2. Both apps have Bluetooth permission: Settings -> Privacy & Security -> Bluetooth -> enable both ScoreCam and Scoreboard Remote
3. Try uninstalling both apps, restarting both devices, then reinstalling

[NOTE: Make sure you have no videos in the “Recovered Videos” area before deleting ScoreCam. All settings will also be reset.]

Helpful links: Connect a Bluetooth Accessory to your device • Resolve Wi-Fi and Bluetooth interference

This Bluetooth pairing error was related to an older version of ScoreCam that used Bluetooth Low Energy (BLE) for the remote connection.

Solution: Update both apps to the latest version. ScoreCam now uses Multipeer Connectivity for the remote connection, which eliminates this Bluetooth pairing error.

If you are still experiencing connection issues after updating:

• Remove old Bluetooth pairings that may be interfering: Settings -> Bluetooth -> tap (i) next to any unknown or unused devices -> “Forget This Device”
• Ensure Bluetooth and WiFi are enabled on both devices
• Uninstall both apps, restart both devices, and reinstall

This can occur after an iOS or app update where the connection state gets out of sync. First try:

1. Force-close both apps on both devices
2. Relaunch both apps and try connecting again

If the issue persists:

1. Remove both apps from both devices
2. Restart both devices
3. Reinstall both apps

[NOTE: Make sure you have no videos in the “Recovered Videos” area before deleting ScoreCam, as these will be deleted along with the app. All settings will also be reset.]

If you continue to experience problems, please file a bug report from within ScoreCam or Scoreboard Remote (Settings -> Send Feedback/Bug Report).

• To change any value number (i.e., set, inning, qrt, per, etc.), simply tap on the number to increase it, or tap-and-hold on whatever number or text field you want to change, then enter in your desired text (team names, for example) 

When Scoreboard Remote connects to ScoreCam, it shows a list of nearby ScoreCam devices by name. By default, each device appears using its iPhone or iPad model name (for example, “Paul’s iPhone”). At a venue with multiple courts all running ScoreCam simultaneously, these default names can be hard to tell apart.

Set a custom Camera Name to identify your device in the picker:

1. On the ScoreCam device, open the iOS Settings app
2. Scroll down and tap ScoreCam
3. Tap Scoreboard Remote
4. Tap Camera Name and enter a descriptive label (for example: Court 1, Field A, or Main Camera)

The next time Scoreboard Remote scans for devices, it will show your custom name in the list instead of the device model name, making it easy to pick the correct court.

The Camera Name only needs to be set once per device and is remembered across sessions.

For information about Live Streaming check out the Live Streaming help page from our online documentation.

  

• Try refreshing the YouTube page and wait at least a minute or more to be sure it's not a latency issue.
• If all else fails, try force-closing ScoreCam app and try again (see Apple support documnet on How to force an app to close on your iPhone, iPad, or iPod touch)
• Or try uninstalling the app, restarting your phone, then reinstalling the app (NOTE: Make sure you have no videos in the "Recovered Videos" file as these will be gone once you delete the app. Additionally, all your settings will reset.]

When Live Streaming stops working unexpectedly, the first thing to check is whether your Stream Key is still valid.

If you are using the YouTube (API) option in ScoreCam — which uses OAuth authorization — you don’t manage a stream key manually. ScoreCam handles it automatically. If authorization has expired, go to ScoreCam Settings -> Live Streaming, sign out of YouTube, and sign back in to re-authorize.

If you are using a manual Stream Key (YouTube Stream Now):

1. Log in to YouTube Studio
2. Go to Go Live -> Stream
3. Copy the current Stream Key and paste it into ScoreCam: Settings -> Live Streaming -> [your account] -> Stream Key

And yes, YouTube has been known to change stream keys without notice. If streaming suddenly stops working, always verify your stream key is current in YouTube Studio. Here is YouTube’s contact page: Contact YouTube.

Yes, when you are Live Streaming AND you have "Save Video While Streaming" enabled you can pause the recording. (Live Stream will not be paused and will continue streaming until you stop recording/streaming). 

To enable "Save Video While Streaming" follow these steps: go to the main Settings -> make sure "Enable Live Stream" is turned on -> tap "Live Streaming Setup" -> then enable "Save Video While Streaming" (towards the middle of the page).

The Live Stream Video settings set the video resolution for the live stream. You can have a different video resolution for the saved video, but you must use the same FPS (frames per second) for both — if they don’t match, the app will warn you and default to the framerate in main Settings.

For example, you can live stream at 720p and save locally at 1080p, as long as both use the same framerate (e.g., 30fps).

The Live Stream Audio Quality setting controls audio quality for the live stream only.

To set up Live Stream video quality:

1. Go to ScoreCam Settings -> turn on “Enable Live Stream”
2. Tap “Live Streaming Setup”
3. Select your streaming account
4. Scroll to “Video Quality” or “Audio Quality” and select your desired settings

To set up saved video resolution: Settings -> Video Camera (PRO) -> Video Resolution.

ScoreCam uses streaming services that do not require any fees to watch (YouTube Live, Twitch, etc.). The number of viewers that can watch depends on the service but, generally, there are no per-viewer limits.

As for privacy, you can make the stream Public, Private, or Unlisted, depending on your streaming service.

Here is more information for YouTube: YouTube: Change video privacy settings

Here is more information for Twitch: How to Private Stream on Twitch 

Services like Restream and Castr allow you to stream to multiple platforms simultaneously.

Poor live stream video quality is usually caused by the Video Format or bitrate settings. Here is how to improve it:

1. Use High Efficiency (HEVC) format

Go to ScoreCam Settings -> Video Camera (PRO) -> Custom Settings (enabled) -> Video Format -> select “High Efficiency.” This produces better quality at the same bitrate compared to “Most Compatible.”

2. Increase the Average Bitrate

Go to ScoreCam Settings -> Video Camera (PRO) -> Avg bitrate. A minimum of 8 is recommended; 16 or higher gives noticeably better quality. Higher bitrate = larger file size and more upload bandwidth required.

3. Check your Live Stream Video Quality setting

Go to Settings -> Live Streaming -> [your account] -> Video Quality and select a higher resolution.

4. Check your upload speed

For 720p live streaming you need at least 3 Mbps upload. For 1080p, 5+ Mbps is recommended. Test your connection before streaming.

YouTube’s live streaming eligibility requirements have changed over the years and may vary based on your channel, account type, and the streaming method used. YouTube may require a minimum number of subscribers before enabling mobile live streaming via third-party apps — but this threshold is not always the same for every account.

Check Your Channel Eligibility

Check your channel’s live streaming status in YouTube Studio -> Go Live. If live streaming is not enabled for your account, YouTube will explain what is required.

For the most up-to-date requirements, see YouTube’s live streaming eligibility policy or contact YouTube Support directly.

Alternatives if YouTube is not available

• Use Twitch: Twitch has no subscriber requirement and is a great alternative with lower latency
• Use a re-streaming service: Restream or Castr can relay your stream to YouTube and other platforms

Yes, there are at least a couple options and depends on which version you are using for Live Streaming with YouTube.

If you are using YouTube Authentication you can point your users to your channel by copying and sending the URL of your channel by going to YouTube -> tap on the profile icon (at the top right of the page) -> tap on "Your Channel" (on the sidebar) -> then copying and sending the web page adress (URL; at the top of the webpage). NOTE: Users you send this URL to will have to click on your "Videos" section to view the live stream or past live streams. Make sure you video is public or the user subscribes your channel. 

Another way to send users your live stream when using YouTube Authentication is through the ScoreCam app. Once ready to live stream, tap the "Set Up" button -> log into your YouTube account -> tap on the "Share" icon (right next to the "Go Live" button) -> then send your live stream link to whoever you want. NOTE: Make sure when you are setting up your Live Stream on the ScoreCam that the privacy setting (next to "Event Name" and above the "Go Live" button) is set to public or that the user subscribes to your channel.   

If you are using YouTube Stream Now, you can point users to your latest live stream by following the steps above and sending users your channel URL. Another way to send users your live stream, as long as your Stream Key is the same, is thorugh YouTube. Once your live stream is connected, gto YouTube -> tap on the video icon (at the top right of the page near the profile icon) -> tap on "Go Live" -> tap on the "Share" button (top right of the page next to the profile icon) -> then copy and copy your YouTube link and share to whoever you want. NOTE: Make sure your privacy settings on the YouTube livestream are set to your desired setting. 

On the Twitch website (recommended):

1. Log in to dashboard.twitch.tv
2. Click Settings in the left sidebar
3. Click Stream
4. Your Primary Stream Key is shown under “Stream Key & Preferences”

On the Twitch mobile app:

1. Tap your profile picture (top left)
2. Tap Creator Dashboard
3. Tap the gear icon (Settings)
4. Tap Stream

Note: Keep your stream key private — anyone with it can stream to your channel.

Live streaming over cellular signal and/or WiFi isn’t always reliable where signal strength can fluctuate, causing dropped frames or even a failed live stream. This is especially true if you are using a public WiFi signal.

Trying to stream from within a large crowd of people can also cause connections issues. The cellular signal tends to degrade when lots of people are accessing the same network at the same time. This means that even if you appear to have 5 connection bars, the actual signal to your phone may be a fraction of what you need to sustain live streaming bandwidth.

Bandwidth is the key. Many other issues related to the network can also arise so if you are always having issues, you may want to contact your provider.

Another possible issue would be the Live Streaming service you are using where your stream key has expired or you have a setup issue. YouTube and other services are always changing the rules and configurations so make sure you have logged into the service and your setup is up-to-date.

Here are some related links:

• Apple Support Page on WiFi connection issues
• Speedify App
• Brave search

Direct Facebook Live streaming from mobile third-party apps is no longer reliably supported by Facebook/Meta. The most reliable method is to use a re-streaming service as an intermediary.

Recommended approach — use Restream or Castr:

1. Create a free account at Restream.io or Castr.io
2. Connect your Facebook account to the re-streaming service
3. Get the RTMP URL and Stream Key from Restream/Castr
4. In ScoreCam: Settings -> Live Streaming -> Add Account -> select “Other Service”
5. Enter the Restream/Castr RTMP URL and Stream Key
6. Start streaming in ScoreCam — Restream/Castr will forward the stream to Facebook Live automatically

It can be complicated so be sure to do lots of testing before a live event. Here is some additional documentation on live streaming: ScoreCam: Live Streaming

Yes. From the Live Stream settings, turn off the "Save Video While Streaming" option.

ScoreCam Live Stream login credentials are supported:

Stream Link field can now have the following format:

rtmp[s]://[username:password@]hostname/app

(bracketed items are optional. Don't use the [] of course)

Example: rtmps://steve:my_password@live_stream_host.com/live

Facebook has made it increasingly difficult for third-party apps to do direct mobile Facebook Live streaming. The most reliable solution is to use a re-streaming service like Restream or Castr as an intermediary.

To use Restream or Castr with ScoreCam:

1. Create a free account on Restream or Castr
2. Connect your Facebook account in their dashboard
3. Get the RTMP ingest URL and stream key from Restream/Castr
4. In ScoreCam: Settings -> Live Streaming -> Add Account -> “Other Service”
5. Enter the RTMP URL and stream key
6. Start recording/streaming in ScoreCam — Restream/Castr will forward to Facebook Live

Please read carefully as all the latest answers are here: https://scorecam.pydmsw.com/livestreaming/facebook.html

The Stream Link field has the following format:

rtmp[s]://[username:password@]hostname/app

(bracketed items indicate optional values so don't actually use [ ]'s)

For example:

rtmp://steve:my_password@live_stream_host.com/live

There are several reasons this can happen. Here are the most common causes:

1. You Have Exceeded the Daily Rate Limit

You are likely hitting a “User requests exceed the rate limit” issue with YouTube, which means you have exceeded the threshold for live streaming starts for that day. This commonly happens when you are testing the stream repeatedly — YouTube only allows so many stream “starts” before cutting you off, and stream duration does not matter. The solution is to wait until the next day and try again.

2. YouTube API Daily Quota Exceeded

YouTube’s Data API v3 gives each connected app a default quota of 10,000 units per day, which resets at midnight Pacific Time. Creating a live broadcast consumes quota units. If you have been live streaming frequently or testing repeatedly, you may have exhausted your daily quota. Wait for the quota to reset at midnight PT and try again.

3. Your Channel Is Not Eligible for Live Streaming

YouTube requires your channel to meet eligibility requirements before live streaming is enabled:

• Your channel must be verified (phone verification via YouTube Studio)
• Your channel must have no live streaming restrictions in the past 90 days
• Mobile live streaming via third-party apps requires at least 1,000 subscribers

You can check your channel’s live streaming status in YouTube Studio → Features.

4. Your YouTube Authorization Has Expired

ScoreCam uses OAuth 2.0 to connect to your YouTube account. If the authorization has expired or been revoked, live streaming will fail. Go to ScoreCam’s Live Streaming settings and sign out of YouTube, then sign back in to re-authorize the app.

Chances are one of your stream settings is not correct. Double check these settings:

• STREAM LINK: Make sure the STREAM KEY is NOT entered here as there is a separate stream key field. In addition, make sure this link is valid and matches what's shown in your Twitch account settings
• STREAM KEY: Double and triple check this key is exactly as shown from your Twitch account

Yes! You will need to use a re-streaming service like Restream or Castr. These services accept a single RTMP stream from ScoreCam and simultaneously forward it to multiple platforms (YouTube, Facebook, Twitch, and more).

Both Restream and Castr offer free tiers with basic features — check their websites for current pricing and platform limits.

To set up: create an account, connect your desired streaming platforms, then configure ScoreCam to stream to your Restream/Castr RTMP endpoint (Settings -> Live Streaming -> Add Account -> Other Service).

It's fairly simple, as far as Live Stream Setup goes. Here is a link to reference as well. (Perhaps someone can convince Dacast to post these instructions on their website :)

On Dacast:

1. Get to the "Encoder Setup" Page. You should have something similar to this:
   
   
   

On ScoreCam:

1. Go to: Settings > Live Steaming Setup > Add Account...
2. Change Name to 'Dacast'
3. Select 'Other Service' for Streaming Service Type
4. For Stream Link, use Dacast's 'Server' field
5. For Stream Key, use Dacast's 'Stream Key' field
6. For Username, use Dacast's 'Username' field
7. For Password, use Dacast's 'Password' field
8. For Authentication Type, use 'Limelight' (llnw)
9. Tap Done and then change the Selected Account to the new Dacast service

You should turn on "Do Not Disturb" when using ScoreCam.

You can also set up a "Focus" to automatically turn on "Do Not Disturb" when using ScoreCam.

Here is more information: https://support.apple.com/en-us/HT212608

Basically, the steps are:
1) Go to Settings > Focus.
2) Tap the Add button (+), then tap Custom or browse additional options.
3) Enter a name for your Focus
4) Choose a color and an icon to represent your Focus, then tap Next.
5) In the "Set a Schedule" area, Tap "Add Schedule"
6) Tap "App" and then select the ScoreCam app.

Setting up live streaming in ScoreCam is easy — a step-by-step Live Streaming Setup Wizard will guide you through the entire process.

To launch the wizard:

1. Go to ScoreCam Settings
2. Toggle on Enable Live Stream
3. The Setup Wizard will launch automatically

The wizard will walk you through:

• Choosing your streaming service (YouTube, Twitch, or any custom RTMP service)
• Signing in or entering your stream credentials
• Configuring basic video and audio quality settings

For YouTube (API): The wizard uses secure OAuth sign-in — no stream key required. Tap “Sign in with YouTube” and follow the prompts to authorize ScoreCam.

For Twitch or other RTMP services: Enter your Stream Link (RTMP server URL) and Stream Key from your streaming service dashboard.

Once complete, your account is saved and you’re ready to go live. You can add additional streaming accounts or edit your settings at any time via Settings -> Live Streaming Setup.

Each time you start a live stream in ScoreCam, a pre-stream setup screen appears. It lets you set event details and share your stream link with viewers before broadcasting begins. What you see depends on your streaming service:

YouTube (API)

• Event Title (required) — becomes the broadcast title on YouTube
• Description (optional)
• Visibility — Private, Unlisted, or Public
• Stream Latency — Normal (full DVR support), Low (good for sports), or Ultra-Low (shortest delay, no DVR rewind)

Tap Create Event — ScoreCam creates the broadcast on YouTube automatically and shows you the watch link. You can tap Share Link to send it to viewers before going live. Then tap Start Streaming.

Twitch

• Stream Title (optional) — updates your Twitch channel title when you tap Start Streaming
• Your Twitch channel URL (e.g. twitch.tv/yourname) is shown with a Share button so you can send it to viewers

Tap Start Streaming to go live.

Custom RTMP / Sharable Link

• Your stream’s viewer link (set in your account settings) is displayed with a Share button

Tap Start Streaming to go live.

Your settings (title, description, visibility, latency) are remembered from the last time you streamed, so you only need to change them when something is different.

ScoreCam connects to Scoreboard Remote using Multipeer Connectivity, which works over Bluetooth and/or Wi-Fi. When you tap the connect button in Scoreboard Remote, a list of nearby ScoreCam devices appears — tap the device name to connect. If nothing appears in the list, check the following:

1. Bluetooth must be on: This is the only radio required. Enable it on both devices in iOS Settings → Bluetooth → ON. Wi-Fi is not required, but if both devices are on the same Wi-Fi network, the connection will be faster and more stable.
2. Local Network permission (if Wi-Fi is on): Both apps must have this enabled — iOS Settings → [App name] → Local Network → ON. This is the most common cause of MPC connections failing silently on iOS 14 and later.
3. ScoreCam must be advertising: Tap the Bluetooth/Remote button in ScoreCam’s toolbar to turn on advertising. The button should appear highlighted. Without this step, the Remote cannot find ScoreCam.
4. Both apps in the foreground: iOS restricts background networking. Keep both apps open and visible on screen during the connection process.
5. Both apps updated: ScoreCam and Scoreboard Remote must be on compatible versions. Update both from the App Store if you see a “Version Mismatch” alert.
6. Force-close and relaunch: If still not connecting, force-close both apps and try again from Step 1.

From ScoreCam, the easiest way to hide/show the scoreboard is to tap the video timer (example: tap on 00:00:00) at the top of the screen. This will quickly hide/show the scoreboard.  

From the ScoreCam app, there are two other ways you can do this:  (1) Go to ScoreCam Settings -> Scoreboard (at the top of the page) -> then disable “Show Scoreboard.” (2) Tap and hold on the scoreboard -> then disable “Show Scoreboard” (at the top of the page). 

On the Scoreboard Remote app, you can do this by going to Settings (gear icon on the top right of the page) -> Controls -> then enable “Hide ScoreCam Scoreboard.” 

On the ScoreCam app you can do this two ways: (1) Go to Settings (gear icon on the top right of the page) -> tap on "Launch Scoreboard Settings." (2) Tap and hold on the scoreboard, which will take you directly to the Scoreboard Settings. 

On the Scoreboard Remote app, you can do this by going to Settings (gear icon on the top right of the page), which features all scoreboard setting features.

Of course! Check out the Scoreboard Remote for ScoreCam page and this FAQ for more information: How to connect a remote to ScoreCam 

Here is the link to download the Scoreboard Remote App: Install Scoreboard Remote App 

Yes, ScoreCam can record at 60fps (using 720p or 1080p). To change the video resolution go to the main Settings -> Video Camera (PRO) -> enable "Custom Settings" -> tap on "Video Resolution" -> then change the setting to your desired video resolution. 

If you left the app while recording, the ScoreCam will pause the video for you and you can continue recording. If you forced closed the app while recording, the video will end but you should not lose any video footage. To find any lost videos, click on the Photo Library icon (at the top of the page, to the left of the settings icon) -> tap on "Recovered Videos" at the bottom of the page. From there you can save your recovered videos to your main photo library.

On average you are going to need approximately 40MB per minute for HD video (at 1080p). So a 10 minute video will consume almost 400MB (at 1080p). If you use the Pause/Resume feature, you won’t use nearly as much space, but keep an eye on the recording time so you’ll be able to gauge.

TIP: You can save roughly half the storage space by using the “High Efficiency” (HEVC) video format, available on iPhone 7 or later. Go to the main Settings -> Video Camera (PRO) -> enable “Custom Settings” -> tap “Video Format” -> select “High Efficiency.”

TIP: ScoreCam can also save recordings directly to an external USB-C drive, bypassing device storage entirely. See Settings for the External Drive option.

Sorry, no, ScoreCam does not work with Mevo or GoPro or any other external cameras. ScoreCam only supprts iOS devices and there are no plans to support other platforms.

That's a great idea! We will look into supplying something for users to pass out to other potentional customers. 

In the meantime, you can use the attached ScoreCam app link to send to people to help promote ScoreCam and it would be greatly appreciated!

Download ScoreCam! 

I have also attached an image of our logo if you would like to hand that out as well. 

Here are a list of documentation links, hidden features, tips and tricks for ScoreCam and Scoreboard Remote. Please check back often as this page will be updated frequently.

Online Documentation for ScoreCam and Scoreboard Remote

• Contact Support: From ScoreCam app, Settings -> Send Feedback/Bug Report (at bottom of the page).
• Online Support and Help
• This site: Frequently Asked Questions (FAQ)
• ScoreCam and Scoreboard Remote Download links (Check the descriptions and “Version History” for some hidden gems)
• Help Videos
• Everything you need to know about Live Streaming

Did you know?

• To access Scoreboard Settings quickly, you tap-and-hold the scoreboard
• You can tap the Recording Timer Label (at the top of the page) to quickly hide or show the scoreboard
• Not all scoreboards are created equal and you can make modifications to customize elements in the “Team Names, Colors & more” section in Scoreboard Settings
• Family Sharing of subscriptions is supported
• To enable “AE/AF Locked,” which will lock the focus and exposure on the camera, tap-and-hold on the screen. To disable it, tap-and-hold again
• Selecting “<none>” for fields (i.e., Game Type, Description, Score Type, etc.) will remove those fields from the scoreboard — done in “Team Names, Colors & more” in Scoreboard Settings
• You can disable Game Clocks and Shot Clocks so they do not appear on the scoreboard — done in “Team Names, Colors & more” in Scoreboard Settings
• You should turn on “Do Not Disturb” when using ScoreCam to avoid phone calls and other interruptions. (see this FAQ)
• ScoreCam can save recordings directly to an external USB-C drive — connect a compatible drive and enable external storage in Settings
• During a recording, tap the star icon to instantly save a Highlight clip — ScoreCam clips that moment and saves it separately to your Photos library
• Enable Highlight Reel in Settings → Highlights to have ScoreCam automatically stitch all your highlight clips into one video after recording ends
• Scoreboard Remote connects to ScoreCam over Wi-Fi using Multipeer Connectivity — no Bluetooth pairing required
• Setting up live streaming? Use the built-in Live Stream Wizard (Settings → Live Streaming) to connect your YouTube or Twitch account and go live in minutes

Tips and Tricks

Fix uncommon or strange issues, usually caused by an install problem:

• Uninstall (delete) the app, restart the device, reinstall (download) the app 
• NOTE: Make sure you have no videos in the “Recovered Videos” area (Tap ScoreCam’s Library Icon > Recovered Videos) as these will be gone once you delete the app. Additionally, all your settings will be reset

ScoreCam records video in standard H.264 or HEVC (High Efficiency) format, which is compatible with most modern video editing software including Final Cut Pro, Adobe Premiere, DaVinci Resolve, and Pinnacle Studio.

If you are having compatibility issues, try one of these solutions:

• Change the video format: In ScoreCam Settings -> Video Camera (PRO) -> Custom Settings -> Video Format, try “Most Compatible” instead of “High Efficiency” to record in standard H.264
• Export from Photos: Open the video in the iPhone Photos app, tap Share -> Save Video, then transfer the exported file
• Use a free converter: HandBrake is a free, open-source tool that can convert between video formats

If you are trying to upload a long video you should change your display settings (Settings -> Display and Brightness -> Auto Lock -> Never) to prevent the screen from locking.

If you don't and your screen auto-locks, the video will never complete the upload. Be sure to contact YouTube to make them aware of this issue.

To turn off/disable auto focus, tap and hold on the center of the screen, and at the top of the page it should say in yellow "AE/AF Locked." This means that auto focus is turned off and you are setting the focus and exposure of the camera on a specific point. The camera icon at the top left of the page (right next to the bluetooth icon) should be yellow when "AE/AF Locked" is enabled. To disable "AE/AF Locked," simply tap and hold the anywhere on the screen again, and at the top of the page it should say in yellow "Auto Enabled."  

Yes, there are probably a lot of them on the App Store but here is one we use as it’s free for basic information such as video frame rates:

Download Photo Investigator

On a Mac, QuickTime Player will display FPS by selecting Window -> Movie Inspector from the menu bar.

Sounds like something is corrupted with the installation so you will have to delete the app from the device and reinstall.

NOTE: Make sure you have no videos in the "Recovered Videos" file as these will be gone once you delete the app. Additionally, all your settings will be reset.

See Apple support document: How to delete apps on your iPhone, iPad, and iPod touch 

On the ScoreCam app, tap the library icon (at the top of the screen next to Settings), and then tap "Recovered Videos" at bottom of that screen and you should then be able to view any files that did not save to the Photos library directly.

You can then "Select" those files and tap the Share icon at bottom left and then save the files to the Photos library.

To switch (or change) the scoreboard, launch Scoreboard Settings, which can be accessed two ways: (1) Go to Settings (the gear icon on the top right of the page) -> then tap "Launch Scoreboard Settings," or (2) tap and hold (longpress) on the scoreboard. From there, you can change the scoreboard style, flip teams and scores, alter team names and colors, and so much more. 

To resolve this issue:

1. Remove the ScoreCam app
2. Restart the device
3. Re-install ScoreCam

See support document: Delete app on your device 

NOTE: Make sure you have no videos in the "Recovered Videos" file as these will be gone once you delete the app. Additionally, all your settings will be reset. 

Yes. To disable (turn off) Live Stream, go to Settings -> then toggle off “Enable Live Stream.”

To hide the controls, go to Scoreboard Settings -> Scoreboard Remote -> then enable (turn on) “Hide Controls when Connected.” Then go back to the video screen and swipe right anywhere to hide the controls. To get the controls to show up again, swipe left on the screen.  

Yes, you can tap the "View Finder" icon (top left corner, opposite of the settings icon). This will bring up an image of your current view of what ScoreCam is recording. 

You can adjust the quality of this image by going to Scoreboard Remote Settings (top right corner of the page) -> tap on "View Finder Image Resolution" -> then select your desired resolution. 

There are several easy ways to transfer ScoreCam recordings from your iPhone to a Windows PC:

• Apple Devices app (Windows 10/11): Install the Apple Devices app from the Microsoft Store (this replaced iTunes on Windows), then use File Sharing to transfer videos
• File Explorer (USB): Connect your iPhone via USB, unlock it and tap “Trust This Computer” — your iPhone will appear in File Explorer and you can browse to DCIM to copy video files directly
• iCloud Photos: Enable iCloud Photos to sync videos to iCloud, then download from icloud.com on your PC

To contact support from either the ScoreCam or Scoreboard Remote app, tap Settings -> Send Feedback/Bug Report (towards the bottom of the page). 

There are a few options:

1) Tap the library icon (at the top right of the page to the left of the settings icon) -> tap “Recovered Videos” (at the bottom of the page) -> then select and delete all videos in that folder. 

2) Save future recordings directly to an external USB-C drive instead of device storage — connect a compatible drive and enable external storage in ScoreCam Settings. This prevents recordings from filling up your device in the first place.

3) Start over completely by removing ScoreCam, restarting the device, and reinstalling. [NOTE: Make sure you have no videos in the “Recovered Videos” folder as these will be gone once you delete the app. Additionally, all your settings will be reset]

Sounds like the orientation is locked on your device. Here is how to change this: Change or lock the screen orientation on iPhone

Go to your device's Setting app -> tap on "General" -> tap on "iPhone Storage"

For additional information, seee this link: How to check the storage on your iPhone, iPad, and iPod touch

The easier way to go to the Scoreboard settings is to tap and hold on the actual scoreboard (this will take you directly to the Scoreboard Settings).

Another way to to go to the Scoreboard Settings is to go to the main Settings (gear icon to the top right corner of the page) -> make sure "Show Scoreboard" is enabled (turned on) -> tap "Launch Scoreboard Settings."

If you get this error, you can still transfer the file to your Mac or PC.

To transfer files with your Mac (macOS 10.15 or later): See the Apple Support article Use the Finder to share files between your Mac and your iPhone.

To transfer files with your Windows PC or Mac (macOS 10.14 or earlier): See the Apple Support article Use iTunes to share files between your computer and your iOS or iPadOS device.

Videos with "0:00" indicated are not recoverable.

If you are encountering this error often, this may be from an Apple installation issue. After you have saved all videos from the "Recovered Videos" you should then remove the app, restart the device (don't skip this part) and then reinstall.

NOTE: This error is caused by a problem in Apple's Photos framework in iOS and the issue has been reported to Apple, and should be fixed in a future update. However, to help Apple, it's helpful to submit a bug report yourself with diagnostic information, you can do this through their Feedback Assistant Website.

You should turn on "Do Not Disturb" when using ScoreCam.

You can also set up a "Focus" to automatically turn on "Do Not Disturb" when using ScoreCam.

Here is more information: https://support.apple.com/en-us/HT212608

Basically, the steps are:
1) Go to Settings > Focus.
2) Tap the Add button (+), then tap Custom or browse additional options.
3) Enter a name for your Focus
4) Choose a color and an icon to represent your Focus, then tap Next.
5) In the "Set a Schedule" area, Tap "Add Schedule"
6) Tap "App" and then select the ScoreCam app.

Yes! ScoreCam includes a Highlight Reel feature that automatically compiles key moments from your recording into a shorter highlight video — great for sharing after a game.

To enable Highlight Reel:

1. Go to ScoreCam Settings
2. Find the Highlights section
3. Enable Highlight Reel

You can also choose the Transition Style between highlight clips in the same settings area.

How highlights are captured: Highlights are marked during the recording session. When your recording ends, ScoreCam automatically compiles the marked moments into a reel and saves it alongside your full recording.

Tip: You can find your saved Highlight Reels in the ScoreCam library (tap the library icon at the top of the screen).

The Highlights feature lets you tag key moments while recording — ScoreCam clips that segment and saves it separately from your full recording.

Step 1: Enable Highlights in Settings

1. Go to ScoreCam Settings
2. Find the Highlights section
3. Set Highlights mode to Save After (clips saved when recording ends) or Save During (each clip saved immediately as you tap)

Step 2: Capture a highlight while recording

1. Start your recording as normal
2. When a key moment happens, tap the Highlight button (the star icon on the recording screen)
3. A duration picker appears — choose how many seconds to capture (e.g. 10s, 15s, 20s, or “Since Pause”)
4. ScoreCam clips that portion and saves it to your Photos library

You can tap the Highlight button as many times as you like during a single session. All clips are saved to your ScoreCam album in Photos.

Tip: Want ScoreCam to stitch all your clips into one video automatically? Enable Highlight Reel in Settings → Highlights. See also: Does ScoreCam create a Highlight Reel from my recordings?