FAQ Overview

To switch (or change) the scoreboard, open the Scoreboard screen, which can be accessed two ways: (1) Go to Settings (the gear icon on the top right of the page) → then tap “Launch Scoreboard Settings,” or (2) tap and hold (longpress) on the scoreboard. From there, you can switch scoreboards, flip teams and scores, open Scoreboard Settings to alter team names and colors, and so much more.

If you regularly use different scoreboards for different sports, teams, or venues, Scoreboard Profiles let you save and instantly switch between complete scoreboard configurations, including team names, colors, logos, clock settings, and more. On the Scoreboard screen, tap Change next to the current profile to pick, add, edit, or reorder profiles.

Yes! ScoreCam can save recordings directly to an external USB-C drive, bypassing your device’s internal storage entirely. This is ideal for coaches and videographers who need large capacity storage or want recordings saved straight to portable media.

Requirements:

• iPhone or iPad with a USB-C port (iPhone 15 or later, or any USB-C iPad)
• iOS/iPadOS 17 or later
• A USB drive with sufficient sustained write speed for your recording setting (see FAQ: “What kind of external SSD do I need?”)
• A USB-C to USB-C cable rated for USB 3.1 or higher

To enable external drive recording:

1. Connect your drive to your device’s USB-C port
2. Open ScoreCam and go to Settings → Other Options → Save to External Drive (PRO)
3. Toggle it on, then tap Select Folder on Drive... to pick a destination folder on the drive
4. Tap Record. ScoreCam will write the video file directly to the drive

Important notes:

• Completed recordings are not saved to the Photos app. Use the Files app to browse your drive and access the video files
• Keep the drive connected for the entire recording session; do not unplug until the “Saving to external drive…” spinner disappears after stopping
• If the drive is not accessible at the start of recording, ScoreCam will display an error and offer to re-select the folder or record to Photos instead

The key requirement is sustained write speed — your drive needs to write data at least as fast as ScoreCam is producing it. Most modern USB 3.0 drives (SSDs and fast flash drives) meet this easily. Old USB 2.0 thumb drives and spinning hard drives typically cannot.

Minimum sustained write speed by recording setting:

• 1080p 30fps (default): ~3 MB/s
• 1080p 60fps / high bitrate: ~6 MB/s
• 4K 30fps: ~13 MB/s
• 4K 60fps / high bitrate: ~40 MB/s

Cable matters most: The most common source of problems is the cable, not the drive. Use a USB-C to USB-C cable rated for USB 3.1 or higher. A cheap or USB 2.0 cable will cap throughput regardless of how fast the drive is.

Hub or dock (if used): Make sure the port your drive is plugged into supports USB 3.0 passthrough. Many hubs have USB 2.0 ports mixed in — check the hub’s specifications.

Drive getting warm: All USB drives get warm during sustained recording — this is normal and expected. It is caused by the NAND flash controller writing data continuously, and no app can prevent it. ScoreCam already records in HEVC (H.265) by default, which minimises the amount of data written compared to older H.264 encoding. Let the drive sit in open air rather than in a pocket or bag. Warmth alone is not a cause for concern.

Drive disconnecting mid-recording: If your drive disconnects (as opposed to just getting warm), it is likely drawing more current than the phone’s USB port can supply under sustained load. Try using a powered hub (a hub with its own power bank or wall adapter connected). This is a troubleshooting step — most drives work fine bus-powered.

All In-App purchases, including subscriptions, can be used across multiple devices, as long as you are using the same Apple ID or are using Family Sharing.

Here is the FAQ link on how to restore: ScoreCam FAQ: How to Restore

Apple will not allow you to make the same purchase twice when using the same Apple ID so even if you try to buy it again, you will be presented with a dialog that basically says, "You already made this purchase, would you like to restore?"

Just make sure you are 100% sure which Apple ID you used for the original purchase and the Restore button will work.

Restoring and purchasing is all handled by Apple so if it's not working, try the following: (1) uninstalling the app, (2) restarting your phone, (3) reinstalling the app. [NOTE: Make sure you have no videos in the "Recovered Videos" file as these will be gone once you delete the app. Your settings come back from your iCloud backup when you reinstall (see How does iCloud backup work?).]

It could also be the case where you installed the app with one Apple ID and tried purchasing features with another Apple ID. That will likely cause issues, so make sure you install the app and purchase subscriptions with the same Apple ID, then the restore function will work across multiple devices.

You can restore and use all In-App purchases, including subscriptions, across multiple devices as long as you are using the same Apple ID to both INSTALL ScoreCam and RESTORE. 

Here are the steps to restore an In-app purchase:

1. Open ScoreCam
2. Go to Settings (tap on the gear icon on the top right of the page)
3. Tap "Launch the ScoreCam Store" (at the very top of the page) 
4. Tap the "Restore" button (on the top right of the page)

Here is a list of other common issues and how to resolve them:

1) You downloaded the app using a different Apple ID and can't restore using the Apple ID used to purchase ScoreCam:

1. Remove the ScoreCam app from the device
2. Sign out of your Apple ID (the one you did not pruchase ScoreCam with): go to your device's Settings app -> tap on your name (at the very top of page) -> scroll to the bottom, tap "Sign Out" -> enter your Apple ID password and tap "Turn Off"
3. Sign back in with the Apple ID you used to purchase ScoreCam
4. Re-install ScoreCam
5. Restore your purchases (by following the steps above) 

2) Someone in your family has logged in with a different Apple ID: See steps above.

For more information, see here: Manage and use your Apple ID

Other things to try:

• Force close the ScoreCam app: Close an app on your device
• Restart your device: Restart your iPhone
• Uninstall the app, Restart your phone, Reinstall the app 

The PRO version In-App purchase is a one-time charge for as long as the app is available on the App Store. In other words, the PRO version is not a monthly/yearly subscription and will last indefinitely. 

However, the PRO version does not include Live Streaming, so if you will ever be needing that you should try the monthly or yearly subscription [Live Steaming + PRO] as those In-App purchases include everthing in the PRO version as well as Live Streaming (and any other added features in future versions of ScoreCam).

When you purchase the 1 Month or 1 Year subscription you have 1 FREE week to evaluate ScoreCam using the version you pruchased. Payments will be charged to your account after the 1 week trial period and your subscription will start at the end of your week trial. 

If you decide you would like to cancel the subscription, you can do that by following these instructions which are provide by Apple.

You will still be able to use ScoreCam until your free week has expired, so be sure to take advantage of that! If you decide later you do want to subscribe, after you have cancelled, you can simply repurchase the subscription... but you will not keep getting a free week trial each time.

ScoreCam is free to download and record with. Without a purchase:

• Recording length is unlimited, but you can only pause and resume during the first 2 minutes of each video. After that, tapping Pause lets you keep recording or stop and save the video. Pausing and resuming into one video is included with any ScoreCam purchase.
• Videos include a ScoreCam watermark.
• PRO scoreboards and PRO features (such as Custom Settings for video, Highlights, and Exposure, White Balance and Focus in the Camera menu) are not available, and some scoreboard options need a purchase. Free scoreboard options can be changed anytime.
• Scoreboard Remote and the Apple Watch remote need a purchase.
• Live Streaming (including Instant Replay and Canned Clips) and Branding need a subscription.

The Starter pack removes the watermark and unlocks Pause & Resume, Scoreboard Remote and the Apple Watch remote. PRO adds the PRO scoreboards and features. The Live Streaming and Branding subscriptions include everything in PRO and come with a 1-week FREE trial for new subscribers, which is a great way to try the full app.

Any of the In-App purchases will allow you to video a game and start/pause multiple times in a single recording. Without a purchase, recording length is unlimited, but you can only pause and resume during the first 2 minutes of each video.

The Starter pack is the simplest option: it unlocks Pause & Resume and removes the ScoreCam watermark. The PRO version will allow you to do this, as well as give you access to more features/scoreboard designs. Additionally, if you want Live Streaming you must purchase either the Live Streaming/PRO version or the Branding/Live Streaming version. Both include all PRO features and are available as monthly/yearly subscriptions.

The PRO and Starter packs are both one-time charges that last indefinitely.

First off, thank you for purchasing and supporting ScoreCam!

Unfortunately there is no current path to upgrade from a lifetime purchase [PRO version] to a subscription [Live Streaming +PRO]. Apple handles all the financials so there is no way for me to give you a refund directly. However, I would suggest you ask for a refund from Apple and then go ahead and purchase the subscription you want. 

Here is the official support link from Apple on how to get a refund: Request a refund for apps or content that you bought from Apple.

First thing to do is to make sure you cancel your subscription to avoid auto-renewal. Your monthly subscription will be valid until the expiration date. Once your monthly subscription is cancelled, you will be able to resubscribe to the subscription of your choice (annual or monthly).

For more information on how to manage your Subscriptions and cancel ScoreCam Pro see this link: How to cancel a subscription

If you got charged twice using the same Apple ID then that must be a system error on Apple's Part. Please contact them.

Here is the link to help you get started: Apple billing statement

The likely cause of this is due to using "Larger Text" setting under your device. Go to Settings -> Accessibility -> Display & Text Size. Once there, turn OFF the "Larger Text" feature and the ScoreCam settings should appear normal again.

More information about changing the font size on your device: Change the font size on your device 

Yes. With the PRO version you can record 1080p at 60fps. Open Settings, Video Camera (PRO), turn on Custom Settings, then Resolution, and choose the 1080p 60fps option.

ScoreCam also supports 60fps at 720p and 4K. For device recommendations and file-size notes, see Can ScoreCam record videos at 60 fps?

On the ScoreCam app, tap the library icon (at the top of the screen next to Settings), and then tap "Recovered Videos" at bottom of that screen and you should then be able to view any files that did not save to the Photos library directly.

You can then "Select" those files and tap the Share icon at bottom left and then save the files to the Photos library.

If your ScoreCam device is dimming try turning off the "Dim Display when Connected" on your ScoreCam device. Do this by going to Settings -> ScoreBoard Remote -> then disabling (turn off) "Dim Display when Connected". 

If this issue is occuring on your Remote device you can change this by going to your device's Settings app -> Display & Brightness, and adjusting the brightness of your device there. 

For more information on how to your change your device's brightness: Adjust the brightness and color temperature on your device 

First thing to check is to make sure your device supports "High Efficiency" format (iPhone 7 or better; iPad 6th generation or better). See the Apple support document Using HEIF or HEVC media on Apple devices for more information.

If your device supports "High Efficiency" format make sure this is selected under the "Format" setting. Do this by going to ScoreCam Settings -> Video Camera (PRO) -> Custom Settings (enabled) -> Format -> then selecting "High Efficiency."

If your device does not support "High Efficiency" format you should not use 4K Video, otherwise you will see these video artifacts/issues.

You can remove audio before recording a video by going to ScoreCam Settings -> Camera Options -> Show Audio Control (enabled), then press done. After, tap on the microphone button (above the camera remote), this will disable/turn off the audio. Make sure there a line through the microphone.

You can also remove the audio from a saved video by going to your Photo library app -> tapping "Edit" at the top right of the video -> then tap the speaker icon on the top left of the page and make sure there is line through the speaker (this will turn off the audio), then press Done (at the bottom of the page). This means that the audio has been removed from your video. 

For more information on how to remove audio from video, see link: How to Remove Audio from Videos on iPhone 

60fps is a little tricky and some adjustments may be required.

First thing is to make sure you are using "High Efficiency" and not "Most Compatible" for the video format. Do this by going to ScoreCam Settings -> Video Camera (PRO) -> Custom Settings (enabled) -> Format, then make sure you have selected "High Efficiency."

If that doesn't help, try doubling the "Avg bitrate (Mbits/sec)" (go to ScoreCam Settings -> Video Camera (PRO) -> Avg bitrate), and then decreasing until you get something that is acceptable.

Remember, bitrate is tied to quality but is also directly tied to file size so the smaller the bitrate the smaller the file size.

There are also reports of "focus hunting" when using 60fps so be sure to lock the focus. Tap the 6-dot button in the top bar, then FOCUS, and tap the lock (or FAR for distant action). You can also tap and hold on the screen until you see "AE/AF Locked." (If you want to turn this off, tap and hold again until you see "Auto Enabled")

The easier way to go to the Scoreboard settings is to tap and hold on the actual scoreboard (this will take you directly to the Scoreboard Settings).

Another way to to go to the Scoreboard Settings is to go to the main Settings (gear icon to the top right corner of the page) -> make sure "Show Scoreboard" is enabled (turned on) -> tap "Launch Scoreboard Settings."

If you get this error, you can still transfer the file to your Mac or PC.

To transfer files with your Mac (macOS 10.15 or later): See the Apple Support article Use the Finder to share files between your Mac and your iPhone.

To transfer files with your Windows PC or Mac (macOS 10.14 or earlier): See the Apple Support article Use iTunes to share files between your computer and your iOS or iPadOS device.

Videos with "0:00" indicated are not recoverable.

If you are encountering this error often, this may be from an Apple installation issue. After you have saved all videos from the "Recovered Videos" you should then remove the app, restart the device (don't skip this part) and then reinstall.

NOTE: This error is caused by a problem in Apple's Photos framework in iOS and the issue has been reported to Apple, and should be fixed in a future update. However, to help Apple, it's helpful to submit a bug report yourself with diagnostic information, you can do this through their Feedback Assistant Website.

ScoreCam has two optional camera overlays to help you frame your shots — both are found in Settings → Camera Options:

• Level — displays a horizon indicator on screen so you can tell when the camera is perfectly straight. The indicator turns green when the device is level.
• Grid — overlays a rule-of-thirds grid on the camera preview to help you compose the shot. The grid lines do not appear in the recorded video.

To enable either overlay, go to Settings (the gear icon, top right) → Camera Options and toggle on Level or Grid. They take effect immediately on the camera preview screen.

Yes — ScoreCam can use the volume buttons to control recording, just like the built-in Camera app. This is turned off by default and can be enabled in Settings → Camera Options → Volume Buttons Control Recording.

How it works:

• Volume Up — starts the recording if one isn’t active, resumes a paused recording, or pauses a running recording.
• Volume Down — stops the recording. If Show Stop Confirmation is also enabled, you will be asked to confirm before the recording stops.

While this setting is active the volume buttons do not change the system volume — they are dedicated to recording control only. Requires iOS 17 or later for full support; on older iOS versions the feature uses a fallback method that may be less reliable.

ScoreCam records with High Efficiency (HEVC) by default on devices that support it. HEVC gives the same visual quality as H.264 in roughly half the file size, so it is the best choice for most people.

Use High Efficiency (HEVC) if: you want smaller files and longer recording time for the same storage, and you play back or edit on reasonably modern devices. Most Apple devices from the last several years handle HEVC natively.

Use H.264 (Most Compatible) if: you need maximum compatibility with older computers or software that cannot open HEVC, or a specific editor or upload target rejects HEVC files.

To change it: Settings, Video Camera (PRO), turn on Custom Settings, then choose High Efficiency or Most Compatible under Format. The Format option only appears on devices that support HEVC recording.

On the ScoreCam app you can do this two ways: (1) Go to Settings (gear icon on the top right of the page) -> tap on "Launch Scoreboard Settings." (2) Tap and hold on the scoreboard, which will take you directly to the Scoreboard Settings. 

On the Scoreboard Remote app, you can do this by going to Settings (gear icon on the top right of the page), which features all scoreboard setting features.

On the ScoreCam app, you can change the set values by going to the Scoreboard Settings: either by (1) tapping and holding the scoreboard, or (2) going to Settings (gear icon on the top right of the page) -> Scoreboard -> tap "Launch Scoreboard Settings." Once there, at the bottom of the page you can change the set values. There a set value in between the "home" and "away" values, used to determine what set number it is. There is also another set value at the bottom of the page to determine how many sets each team has won.  

On the Scoreboard Remote app, you first must make sure "Show Set Scores" is enabled. You can do this by going to Settings (gear icon on the top right of the page) -> then enable "Show Set Scores" (near the top of the page). Once enabled, on the scoreboard there will be two smaller set values, which you can change by tapping on the number or by tapping and holding the number. Another way to reset the set values/scores/clock is to go to Settings -> Scoreboard -> tap on "Reset All Scores, Period & Clock."

Tap the color swatch next to the team name in Scoreboard Settings to open the color picker. You can choose from the color wheel, enter specific hex values, or use the eyedropper to sample any color on your screen. The updated color appears on the scoreboard immediately.

Score text colors adjust automatically — each score label uses black or white based on which provides better contrast against the team’s background color.

To reuse colors across games: Save the team in the Team Library (tap the library icon next to the team name field in Scoreboard Settings). Saved teams store both the name and color, so you can apply them to any game with a single tap.

On the ScoreCam app, make sure the "Game Type" setting is set to "SET". To check or change it: tap and hold the scoreboard -> tap "Scoreboard Settings" -> in the "Game Settings" section, set "Game Type" to "SET" or whatever other value you desire (i.e., HALF, PER, QTR, etc.). Tap the list button next to Game Type to pick from your Game Type Library.

Then to change the number of sets won by each team, tap and hold the scoreboard to open the Scoreboard screen, find the "Set" values, and increase the set number for whichever team (tap the number to type it), then press "Done." The Longboard II will then read "HOME LEADS 1-0," for example, on the far right of the scoreboard.

Tip: you can also give each team’s name its own background color in Scoreboard Settings → Other Colors ([team] Name Background). This works on Longboard II and Longboard (Clock).

Use the period pad:

1. Tap the period on the on-screen controls (Longboard (Clock) and Soccerboard), or tap and hold the scoreboard and tap the period value on the Scoreboard screen (any of these boards).
2. For FINAL, tap the Final key.
3. For OT or any other label, tap Custom to open the Period Label Library, tap +, type “OT” (or whatever value you desire), and tap Save. The label appears on the scoreboard right away, and it stays in the library for next time.

On Longboard (Clock) and Soccerboard you can also mark a label as Full Panel (hides clock) so it fills the clock panel. See How do I show OT, Overtime, or a custom label instead of a period number?

Branding and ad images are managed per Scoreboard Profile. Open Scoreboard Settings → Branding to add images, and each profile can hold up to five of them.

Show or hide branding while recording:

• Turn a branding image on with its Show toggle in the Branding settings if you want it on screen the whole time.
• Or assign a gesture: go to Settings → Gesture Assignments and set a gesture (for example Top Button Single Tap) to a Brand Image to toggle it on and off during recording.
• You can also show or hide branding from the Scoreboard Remote, or from the Apple Watch app (swipe left for Actions, then Branding).

Manage your images: in the Branding editor you can drag to reorder images and swipe to delete them. Each image keeps its own position and size on the video. Branding is part of the ScoreCam Branding subscription.

Scoreboard Profiles let you save a complete set of scoreboard settings under a name, so you can switch between setups instantly. They are perfect if you record multiple sports, cover different teams, or move between venues.

What a profile saves:

• Scoreboard style
• Team names
• Team colors and logos
• Game clock and shot clock settings
• Scoreboard position and size
• Score animation style

To create a new profile:

1. Tap and hold the scoreboard (or open Settings → Launch Scoreboard Settings)
2. Tap Change next to the current profile, then tap + to launch the setup wizard
3. Walk through the wizard steps: style, teams, position, clock, animation, and name
4. Tap Save when finished

To switch profiles: Tap Change and select a profile from the list. The scoreboard updates instantly.

You can also edit, duplicate, or delete profiles from the same list (swipe right to Edit or Duplicate, swipe left to Delete). Creating additional profiles requires PRO or a subscription.

Yes. ScoreCam can animate the score display whenever the score is updated. Choose from six styles on the Scoreboard screen (tap and hold the scoreboard) → Score Animation:

• None: scores update instantly with no animation (default)
• Fade Slow: scores fade out and back in slowly
• Fade Fast: scores fade out and back in quickly
• Dissolve: scores dissolve between the old and new value
• Pop: scores briefly scale up before settling to the new value
• Flip: scores flip like a card rotating in 3D

The animation plays on screen and is also recorded into the saved video, so it appears in your footage exactly as you see it on screen.

The Team Library is a list of saved teams that you can apply to any game without typing or color-picking again. Each saved team keeps its name, colors, and logo together in one place.

To save a team:

1. Open Scoreboard Settings and tap the library icon next to either team name field.
2. Tap Add Team, enter a name, pick the colors, add a logo if you have one, and save.

To apply a saved team: tap the library icon next to the team name field and tap the team you want. Its name, color, and logo fill in automatically.

Team logos now live in the Team Library, so a team's logo follows it into any profile. Saved teams are shared across all your Scoreboard Profiles, and they also sync to the Scoreboard Remote, so picking a team on either device updates both scoreboards. Updating a saved team does not retroactively change past recordings.

ScoreCam offers six score animation styles. The animation plays in the camera preview and is burned into the recorded video when a point is scored. Choose your style on the Scoreboard screen (tap and hold the scoreboard) → Score Animation.

• None: Score updates instantly with no animation (default).
• Fade Fast: Old score fades out quickly and the new score fades in. A subtle, snappy transition.
• Fade Slow: Same fade effect at a slower pace.
• Dissolve: Old and new scores cross-fade simultaneously: the outgoing score fades out as the incoming score fades in.
• Pop: Score briefly scales up then snaps back, drawing attention to the change with a bounce effect.
• Flip: Score appears to fold away horizontally and the new value unfolds in, similar to a physical split-flap board.

The selected style is saved per Scoreboard Profile, so you can use different animations for different teams or sports.

Yes. Open Scoreboard Settings (tap and hold the scoreboard, then tap Scoreboard Settings) and go to the On-Screen Controls section:

• Opacity (10% to 100%): drag it down to make the on-screen score and clock controls semi-transparent so they draw less visual attention in the camera view. Even at the lowest value the controls stay faintly visible so they remain tappable.
• Size: make the controls smaller.
• Show Controls: turn it off to hide the controls completely.

These settings are saved in your Scoreboard Profile and persist across app relaunches.

Hide controls only while a remote is connected: connect a Scoreboard Remote or the Apple Watch app and enable Settings → Scoreboard Remote → Hide Controls when Connected. This removes the on-screen controls from the camera device while the remote is connected, giving the camera operator a clean view.

Replay and clip button: the Media button used for Instant Replay and Canned Clips has its own Button Opacity slider in Settings → On-Screen Buttons.

When Baseboard II is the active scoreboard style, a control panel appears on the right side of the camera view with five columns and a bottom toolbar.

Five columns (each with + and − buttons):

• Balls — counts 0–3; automatically wraps back to 0 at 4 balls (a walk).
• Strikes — counts 0–2; automatically wraps back to 0 at 3 strikes (a strikeout).
• Outs — counts 0–3; wraps back to 0 at 4.
• Pitches — running pitch count; increments and decrements freely.
• Inning — current inning number.

Bottom toolbar:

• Reset B/S — resets Balls and Strikes to 0 at once (use at end of each at-bat).
• Base buttons — four buttons representing “clear all” and 1st, 2nd, and 3rd base. Tap a base button to toggle a runner on that base. The active base highlights in the diagram. Tap “clear” to remove all runners.
• Reset Pitches — resets the pitch count to 0.

All changes appear on the Baseboard II scoreboard overlay in real time.

The Hockeyboard includes built-in penalty timer support. Penalty controls are always visible on the operator panel and are available from Scoreboard Remote — you do not need to enable them separately.

How it works:

• Tap the penalty button for a team to start a penalty timer countdown. You can set one or two active penalties per team.
• When a penalty timer is running, a power play clock appears on the scoreboard automatically, showing viewers how much time remains in the penalty.
• When the penalty expires, the power play clock disappears from the scoreboard on its own.

Penalty controls are accessible both on the ScoreCam camera device and from a connected Scoreboard Remote, so the scorekeeper can manage penalties without the camera operator looking away.

Footboard is a full-featured American football scoreboard (PRO). It shows team colors, home and away scores, down & distance, quarter, game clock, play clock, possession arrow, and timeouts remaining: the same information a broadcast graphic would show.

To use it:

1. Open Scoreboard Settings and pick Footboard from the style list. (Requires the PRO upgrade.)
2. Enter your team names, colors, and logos. Team logos in PDF format work best because they scale cleanly with transparency.
3. The on-screen controls appear when you return to the camera view. With Draggable on (Scoreboard Settings → On-Screen Controls), drag the panel to reposition it and pinch to resize it. Tap Reset Controls Position in the same section if you need to bring it back.

Automatic animations: A yellow flag banner slides in when you tap PENALTY. Tapping +3 (field goal) triggers a “3 Points!” animation. Tapping Touchdown plays a full-screen celebration that auto-dismisses.

Remote control: Footboard works with the Scoreboard Remote app and the Apple Watch app (which has Down & Dist. and Scoring pages) for hands-free scoring.

Pickleboard is a dedicated pickleball scoreboard (PRO). It tracks scores across up to 5 games in a match, shows a serve indicator dot for the serving side, and keeps completed game scores visible so you always see the running match history at a glance.

To use it:

1. Open Scoreboard Settings and pick Pickleboard from the style list. (Requires the PRO upgrade.)
2. Enter the two team or player names.
3. On the on-screen controls, choose Best of 3 or Best of 5.
4. Tap Doubles if you’re scoring a doubles match. A second serve dot will appear so you can indicate first and second server.
5. Use the +/− buttons to update each team’s score.
6. Tap the center SERVE button to change the serve. In singles, this flips the serve to the other side. In doubles, it advances from 1st serve to 2nd serve, then switches sides.
7. When a game ends, tap New Game. The finished game’s score moves to the left as a completed-game column, and a fresh column appears for the next game.

Colors: in Scoreboard Settings → Other Colors, Current Game and Completed Games set the colors of the current game and the completed-game columns.

Popups: Tap TIMEOUT or FINAL to play the corresponding animated overlay. Both dismiss automatically.

Yes. Several of ScoreCam’s dedicated on-screen control panels can be dragged to any spot on the screen so they don’t cover the game action.

Boards with on-screen control panels: Footboard, Pickleboard, Baseboard II, Logoboard, Longboard (Clock), Soccerboard, NineBallBoard, and Hockeyboard.

To move a panel: make sure Draggable is on in Scoreboard Settings → On-Screen Controls. Then drag the panel where you want it, and pinch it to make it bigger or smaller. Turn Draggable off to lock the panel in place. (Touching and holding a panel opens Scoreboard Settings at its On-Screen Controls section.)

Positions are saved per orientation (portrait and landscape each remember their own layout), and they’re stored on the active Scoreboard Profile, so different profiles can have different panel layouts.

To reset: open Scoreboard Settings and go to the On-Screen Controls section. Tap Reset Controls Position to restore the default location. The same section has Size and Opacity sliders, so you can also make the panel smaller or more see-through if you’d rather leave it in the default spot.

ScoreCam’s period pad isn’t limited to numbers. You can show any short text label, and your labels are saved in the Period Label Library for reuse.

Open the period pad: tap the period or quarter label on the on-screen controls, or tap the period value on the Scoreboard screen (tap and hold the scoreboard). The pad has the digits 1 to 9, two quick keys (Half and Final by default; Intermission and Final on Hockeyboard), and a Custom key.

Add a label like OT:

1. Tap Custom to open the Period Label Library.
2. Tap +, type the label (for example OT, OT 2 or SO), and tap Save. The new label is shown on the scoreboard right away.
3. Next time, tap Custom and pick it from the list. No re-typing needed.

Quick keys: the first two labels in the library become the pad’s two quick keys. Touch and hold a label in the library, then drag, to reorder.

Full Panel: on Hockeyboard, Logoboard, Footboard, Longboard (Clock) and Soccerboard, you can turn on Full Panel (hides clock) for a label. That label then fills the clock panel instead of sharing it with the clock, which is useful for labels like Half, Final or Intermission. Half and Final start out as Full Panel.

From the Scoreboard Remote app: tap the period label on the remote to open its period pad.

To go back to numeric periods, tap a digit in the pad.

ScoreCam accepts PNG, JPEG, and PDF for team logos, scoreboard branding, and Instant Replay transition images.

PDF is the best format if your logo was originally designed as vector art (in Illustrator, Affinity Designer, Sketch, or similar). When you import a PDF, ScoreCam renders the first page at 2× the PDF’s declared size, which produces a cleaner and sharper stored image than if you exported a low-resolution PNG from your design tool. PDF also preserves the transparent background, so the team color shows through around the shape of the logo.

PNG is a great choice if your image already exists as a raster with transparency (for example, a logo you’ve prepared in Photoshop). Use the highest resolution you have; ScoreCam automatically resizes to appropriate dimensions for the scoreboard and branding slots.

JPEG works but does not support transparency, so the logo will appear on a rectangular background. Use JPEG only for full-frame branding images where a transparent background isn’t needed.

Recommended sizes: Square 1:1 for Logoboard and Hockeyboard team logos (about 256 × 256 px if raster). Landscape for Footboard team logos. For branding images, PDF or a large PNG works well.

The Branding Only board is a scoreboard style that shows just your branding or ad graphics, with no score panel. Pick it from Scoreboard Settings → Style like any other style.

It is useful for a sponsor card, a title screen, or an intermission look during a live stream. When you create a Branding Only profile in the wizard, ScoreCam seeds a starter image so you have something to position right away. You can add up to five images and drag to reorder them.

Branding Only requires the ScoreCam Branding subscription.

ScoreCam lets you type an exact value on the scoreboard instead of tapping up or down repeatedly. This works from the on-screen scoring controls, the Scoreboard screen (tap and hold the scoreboard), and from Scoreboard Remote.

Scores: tap the score value to open a number pad. Enter up to three digits, then tap the green checkmark to apply or the red X to cancel. On Logoboard and Longboard (Clock), the on-screen controls can show +1, +2 and +3 buttons (Scoreboard Settings → On-Screen Controls → Score Buttons (+1 +2 +3)); tap one to add points, or touch and hold it to type that team’s score.

Period, quarter, set, or inning: tap the period or quarter label to open its number pad (digits 1 to 9). Most sports also show two quick keys (Half and Final by default) and a Custom key that opens your Period Label Library for labels like OT. See How do I show OT, Overtime, or a custom label instead of a period number?

Clock times: set the starting and reset times for the game clock and shot or play clock in Scoreboard Settings for the active profile (Game Clock → Reset Time). The on-screen controls then start, pause, and reset the clock to those values.

Apple Watch: touch and hold a score to set it, and turn the Digital Crown to choose the value.

If the Scoreboard Remote connection drops repeatedly at short intervals, try these steps:

1. Update both apps to the latest version from the App Store. Recent releases include connection stability improvements.
2. Make sure Bluetooth is enabled on both devices and both apps have Bluetooth permission (iOS Settings → [App name] → Bluetooth → ON).
3. Keep the devices within reasonable range. Dense Bluetooth environments (crowded gyms, many BT devices nearby) can cause interference.
4. Go to iOS Settings → Bluetooth and forget any old or unused Bluetooth pairings — stale pairings can interfere.
5. Restart both devices fully (power off, power on), then reconnect.
6. As a last resort, uninstall both apps, restart both devices, and reinstall from the App Store.

ScoreCam connects to Scoreboard Remote over Bluetooth. No pairing code, PIN, or Wi-Fi network is required. The two apps discover each other automatically as long as Bluetooth is enabled on both devices.

If Scoreboard Remote is not finding ScoreCam, check these in order:

1. Confirm Bluetooth is enabled on both devices (iOS Settings, Bluetooth, ON).
2. Confirm Bluetooth permission for both apps (iOS Settings, tap the app name, Bluetooth, ON). This is the most common silent cause.
3. Make sure the Remote button in ScoreCam's toolbar is highlighted blue. That means ScoreCam is visible to nearby remotes. Without it, Scoreboard Remote cannot find ScoreCam.
4. Bring the devices within about 30 feet of each other. Initial discovery is more reliable at close range.
5. If either app is in the background, bring it to the foreground. iOS limits Bluetooth activity for background apps.
6. Force-quit and reopen both apps, then try again.
7. Make sure both apps are on the latest version from the App Store.

To learn what each Scoreboard Remote setting does, see the Scoreboard Remote guide in our online documentation.

No. One Scoreboard Remote controls a single ScoreCam device at a time. It is not possible to control two or more ScoreCam devices from one Scoreboard Remote.

For two recordings, use a separate pair for each: one device recording on ScoreCam and one device controlling it with Scoreboard Remote.

On the ScoreCam app, you can change the set values by going to the Scoreboard Settings: either by (1) tapping and holding the scoreboard, or (2) going to Settings (gear icon on the top right of the page) -> Scoreboard -> tap "Launch Scoreboard Settings." Once there, at the bottom of the page you can change the set values. There a set value in between the "home" and "away" values, used to determine what set number it is. There is also another set value at the bottom of the page to determine how many sets each team has won.  

On the Scoreboard Remote app, you first must make sure "Show Set Scores" is enabled. You can do this by going to Settings (gear icon on the top right of the page) -> then enable "Show Set Scores" (near the top of the page). Once enabled, on the scoreboard there will be two smaller set values, which you can change by tapping on the number or by tapping and holding the number. Another way to reset the set values/scores/clock is to go to Settings -> Scoreboard -> tap on "Reset All Scores, Period & Clock."

When the Scoreboard Remote connects to ScoreCam, the current scoreboard values (scores, set values, and so on) sync between the two apps.

You can change the set value from the Scoreboard Remote by tapping the set number, or by tapping and holding it and entering the value you want. Once the two devices are connected, changes made on either ScoreCam or Scoreboard Remote sync in both directions. The one exception is the game clock: while connected, clock changes flow one way, from the Remote to ScoreCam.

If your ScoreCam device is dimming try turning off the "Dim Display when Connected" on your ScoreCam device. Do this by going to Settings -> ScoreBoard Remote -> then disabling (turn off) "Dim Display when Connected". 

If this issue is occuring on your Remote device you can change this by going to your device's Settings app -> Display & Brightness, and adjusting the brightness of your device there. 

For more information on how to your change your device's brightness: Adjust the brightness and color temperature on your device 

After a version update, connection issues are almost always resolved by making sure both apps are fully updated. ScoreCam and Scoreboard Remote must be on compatible versions. ScoreCam 6 needs the latest Scoreboard Remote: older versions of Scoreboard Remote can’t connect to it.

Steps to restore the connection:

1. Open the App Store and check for updates to both ScoreCam and Scoreboard Remote. Install any available updates.
2. Force-quit both apps and reopen them.
3. Make sure Bluetooth is enabled on both devices.
4. Tap the Remote button in ScoreCam to start advertising, then connect from Scoreboard Remote.
5. If still failing, reinstall both apps from the App Store.

Using the Apple Watch app too? If the watch shows Update Needed, update ScoreCam on your iPhone and the watch app to the same version.

Scoreboard Remote connects to ScoreCam over Bluetooth. No pairing code, PIN, Wi-Fi network, or internet connection is required.

To connect:

1. Make sure Bluetooth is enabled on both devices (iOS Settings, Bluetooth, ON), and that both apps have Bluetooth permission (iOS Settings, tap the app name, Bluetooth, ON).
2. On the ScoreCam device, tap the Remote button in the toolbar. It turns blue when ScoreCam is visible to nearby remotes.
3. On the Scoreboard Remote device, open the app and tap Tap to Connect to ScoreCam.
4. A list of nearby ScoreCam devices appears. Tap the one you want. Each device shows its model name and a short 4-character ID (for example, iPhone (A2B3)), or a custom Device Name if one has been set.
5. The connection completes automatically. No action is needed on the ScoreCam device.

Download links: ScoreCam and Scoreboard Remote.

Yes, you can tap the "View Finder" icon (top left corner, opposite of the settings icon). This will bring up an image of your current view of what ScoreCam is recording. 

You can adjust the quality of this image by going to Scoreboard Remote Settings (top right corner of the page) -> tap on "View Finder Image Resolution" -> then select your desired resolution. 

Scoreboard Remote connects to ScoreCam over Bluetooth. No pairing code or internet connection is needed.

To connect:

1. Enable Bluetooth on both devices (iOS Settings, Bluetooth, ON). Both apps also need Bluetooth permission: iOS Settings, tap the app name, Bluetooth, ON.
2. On the ScoreCam device, tap the Remote button in the toolbar. It turns blue when ScoreCam is visible to nearby remotes.
3. On the Scoreboard Remote device, tap Tap to Connect to ScoreCam and select your ScoreCam device from the list.

For complete setup instructions, see the Scoreboard Remote guide.

Update both ScoreCam and Scoreboard Remote to the latest version from the App Store. This message came from a much older build. Current versions connect over Bluetooth, and this error should not appear after updating.

If the message still appears after updating:

• Confirm Bluetooth permission for both apps: iOS Settings, tap the app name, Bluetooth, and make sure both ScoreCam and Scoreboard Remote are ON.
• Restart both devices fully and try again.
• Reinstall both apps from the App Store as a last resort.

Update both ScoreCam and Scoreboard Remote to the latest version. This error came from an older connection method. The apps now connect over Bluetooth without any iOS pairing step, so it should not appear after updating.

If the error persists after updating:

• Go to iOS Settings, Bluetooth, and forget any old Scoreboard Remote or ScoreCam entries listed there.
• Force-quit both apps and reopen them.
• If it still occurs, reinstall both apps.

The spinning circle usually means Scoreboard Remote is trying to connect but the connection stalled or was interrupted.

Try these steps in order:

1. Force-quit both apps — on each device, swipe up from the bottom (or double-press Home) to see the app switcher, then swipe the app away. Reopen both apps and try connecting again. This resolves the spinning circle in most cases.
2. Make sure Bluetooth is enabled on both devices — iOS Settings → Bluetooth → ON.
3. Check that the Remote button in ScoreCam is highlighted blue (advertising). Tap it if it is not highlighted.
4. Make sure both apps are on the latest version — check the App Store for updates.
5. As a last resort, uninstall both apps, restart both devices, and reinstall from the App Store.

• To change any value number (i.e., set, inning, qrt, per, etc.), simply tap on the number to increase it, or tap-and-hold on whatever number or text field you want to change, then enter in your desired text (team names, for example) 

When Scoreboard Remote connects to ScoreCam, it shows a list of nearby ScoreCam devices by name. By default, each device appears with its model name and a short 4-character ID (for example, iPhone 17 Pro Max (A3B2)). At a venue with multiple courts all running ScoreCam simultaneously, these default names can be hard to tell apart.

Set a custom Device Name to identify your device in the picker:

1. On the ScoreCam device, open ScoreCam Settings
2. Scroll to the Scoreboard Remote section
3. Tap Device Name and enter a descriptive label (for example: Court 1, Field A, or Main Camera)
4. Close and reopen ScoreCam so the new name is used

The next time Scoreboard Remote scans for devices, it will show your custom name in the list instead of the device model name, making it easy to pick the correct court.

The Device Name only needs to be set once per device and is remembered across sessions.

Yes. The Scoreboard Remote has a ScoreCam Settings page that lets the scorekeeper adjust key ScoreCam options from their own device while connected, without walking over to the camera.

From that page you can change settings such as Pause Clock on Recording Pause, zoom behavior, Highlights setup, and the stop-recording confirmation. Changes sync both ways, so adjusting a setting on either device keeps the other in step.

You will find it in the Scoreboard Remote once it is connected to ScoreCam. Make sure both apps are updated to the latest version.

Yes. Your Team Library syncs to the Scoreboard Remote automatically, including each team's name, colors, and logo.

Pick a team on either device and both scoreboards update to match. If you edit a team's name, color, or logo, the change is pushed to the connected Remote so the two stay in step.

Make sure both ScoreCam and the Scoreboard Remote are updated to the latest version so team syncing works correctly.

Yes. Tap the recording timer on the Scoreboard Remote to show or hide the scoreboard on the ScoreCam video. This works on every scoreboard style.

It is handy for clearing the scoreboard during warm-ups, timeouts, or a break between games, without the camera operator having to touch anything.

No. Scoreboard Remote controls ScoreCam over Bluetooth. The two devices do not need to be on the same Wi-Fi network, and no internet connection is required for scoreboard control.

What you do need:

• Bluetooth enabled on both devices (iOS Settings, Bluetooth, ON).
• Bluetooth permission granted for both apps (iOS Settings, tap the app name, Bluetooth, ON). This is the most common silent cause of connection problems.
• The devices within Bluetooth range, roughly 30 feet, with a clear line of sight for best results.

Wi-Fi (Local Network permission) is only used for the optional close-range View Finder, the small video preview of the camera shown on the remote. Scoreboard control itself never needs Wi-Fi, so you can use Scoreboard Remote at a venue with no Wi-Fi at all.

For information about Live Streaming check out the Live Streaming help page from our online documentation.

• Try refreshing the YouTube page and wait at least a minute or more to be sure it's not a latency issue.
• If all else fails, try force-closing ScoreCam app and try again (see Apple support document on How to force an app to close on your iPhone, iPad, or iPod touch)
• Or try uninstalling the app, restarting your phone, then reinstalling the app (NOTE: Make sure you have no videos in the "Recovered Videos" file as these will be gone once you delete the app. Your settings come back from your iCloud backup when you reinstall (see How does iCloud backup work?).)

Your YouTube stream key generally stays the same as long as you have Reusable stream key enabled in YouTube Studio, which is the default. The key only changes if you reset it manually in YouTube Studio.

If your key has changed and you use Stream Key mode:

1. Go to studio.youtube.com, Go live, Streaming software.
2. Copy the new Stream Key and update it in ScoreCam: Settings, Live Streaming, Live Stream Settings, tap the pencil icon next to your YouTube account, Stream Key.

To avoid key management entirely, use YouTube Live - Authentication mode. Sign in with Google and ScoreCam handles the stream key automatically, so there is nothing to copy or paste.

Yes. When you are live streaming with Save Video While Streaming turned on, you can pause the local recording. The live stream keeps running while the recording is paused, and it continues until you stop streaming.

To turn on Save Video While Streaming:

1. Open Settings and turn on Enable Live Streaming.
2. Tap Live Stream Settings.
3. Turn on Save Video While Streaming.

Under that option you can also choose Separate Start/Stop Buttons, which gives the recording its own controls independent of the stream. When separate buttons are off, On Live Stream Start lets you pick Prompt for Choice, Pause Recording, or Begin Recording.

No — live stream video quality and local recording quality are configured separately in ScoreCam.

• Local recording quality is set in Settings → Video Camera (PRO) → Custom Video Settings (codec, resolution, bitrate).
• Live stream quality is set per-account in Settings → Live Streaming → [account] → Video Resolution and Bitrate.

You can stream at 720p 30fps (to save bandwidth) while simultaneously recording locally at 1080p 60fps — the two pipelines are independent. The local recording always uses the full composited video; the stream encoder downscales separately.

Fees: there is no cost to viewers watching on YouTube, Twitch, Facebook Live, or other platforms. Your ScoreCam subscription covers your ability to stream. Viewers need no subscription.

Viewer count: each platform shows its own live viewer count. YouTube shows concurrent viewers in YouTube Studio, and Twitch shows it in the Creator Dashboard while you are live.

Privacy options:

• YouTube: choose Private, Unlisted, or Public in ScoreCam under Settings, Live Streaming, Live Stream Settings, your YouTube account (pencil icon), Visibility. Unlisted is good for team-only streams: anyone with the link can watch, but it does not appear in search.
• Twitch: streams are public. Twitch does not offer built-in unlisted or private streams.
• Other platforms: privacy controls vary, so check each platform's documentation.

Services like Restream and Castr let you send one ScoreCam stream out to several platforms at once.

If your live stream looks blurry, pixelated, or lower resolution than expected, check these in order:

1. Check the account video resolution. Go to Settings, Live Stream Settings, tap your account (pencil icon), then Video Resolution. Raise it to 1080p if your upload speed supports it. A steady 5 Mbps or more of upload is a good target for 1080p.
2. Check the bitrate. In the same account editor, review the Bitrate (Kbits/sec) value. ScoreCam sets a recommended bitrate automatically when you change resolution. For a full table by resolution and frame rate, see What bitrate should I use for live streaming? Twitch has a hard cap of 6,000 Kbps.
3. Check your upload speed. Run a speed test on the device. You need roughly 1.5 times your bitrate in sustained upload. If your connection fluctuates, set Adaptive Bitrate to Hybrid (Settings, Live Stream Settings, Adaptive Bitrate). Adaptive Bitrate is Off by default, and it only changes the stream, not your saved recording.
4. Improve saved video separately. Stream quality and saved-video quality are set independently. For sharper saved video, use High Efficiency in Settings, Video Camera (PRO), Custom Settings, Format. This does not change the stream.
5. Reduce interference. Switch between Wi-Fi and cellular if one is more stable at your venue.

YouTube may require a minimum number of subscribers before enabling mobile live streaming via third-party apps like ScoreCam — but the exact threshold varies by account and changes over time. Check your channel’s eligibility in YouTube Studio → Go Live, and contact YouTube Support for your specific requirements.

Alternatives if YouTube mobile live streaming is not available on your account:

• Use Twitch — No subscriber requirement; lower streaming latency and great for live sports.
• Use Restream or Castr — Sign up at restream.io or castr.io, connect your YouTube account there, and use their RTMP credentials in ScoreCam. This often bypasses the mobile threshold restriction.
• Use YouTube stream key mode and create the broadcast from a desktop browser in YouTube Studio — sometimes this path has different eligibility than the mobile Go Live flow.

Yes, there are at least a couple options and depends on which version you are using for Live Streaming with YouTube.

If you are using YouTube Authentication you can point your users to your channel by copying and sending the URL of your channel by going to YouTube -> tap on the profile icon (at the top right of the page) -> tap on "Your Channel" (on the sidebar) -> then copying and sending the web page adress (URL; at the top of the webpage). NOTE: Users you send this URL to will have to click on your "Videos" section to view the live stream or past live streams. Make sure you video is public or the user subscribes your channel. 

Another way to send users your live stream when using YouTube Authentication is through the ScoreCam app. Once ready to live stream, tap the "Set Up" button -> log into your YouTube account -> tap on the "Share" icon (right next to the "Go Live" button) -> then send your live stream link to whoever you want. NOTE: Make sure when you are setting up your Live Stream on the ScoreCam that the privacy setting (next to "Event Name" and above the "Go Live" button) is set to public or that the user subscribes to your channel.   

If you are using YouTube Stream Now, you can point users to your latest live stream by following the steps above and sending users your channel URL. Another way to send users your live stream, as long as your Stream Key is the same, is thorugh YouTube. Once your live stream is connected, gto YouTube -> tap on the video icon (at the top right of the page near the profile icon) -> tap on "Go Live" -> tap on the "Share" button (top right of the page next to the profile icon) -> then copy and copy your YouTube link and share to whoever you want. NOTE: Make sure your privacy settings on the YouTube livestream are set to your desired setting. 

ScoreCam supports two Twitch connection methods. The easiest is Twitch API (OAuth) mode — sign in to your Twitch account in-app and ScoreCam fetches the stream key automatically, no copy/paste required. This is the default and recommended option.

If you prefer Stream Key mode, here is where to find your key:

Twitch website:

1. Go to dashboard.twitch.tv and sign in.
2. Click Settings in the left sidebar → Stream.
3. Your stream key is under Stream Key & Preferences → Primary Stream Key. Click Copy.

Twitch mobile app:

1. Tap your profile picture → Creator Dashboard.
2. Tap the gear icon (Settings) → Stream.
3. Your stream key is listed there.

Paste the key into ScoreCam’s Twitch account setup. Your viewers watch at twitch.tv/your_username — a permanent URL that never changes.

Live streaming needs a steady upload connection from your phone. When the connection weakens or drops, the stream struggles or stops. If Save Video While Streaming is on, ScoreCam keeps recording to your phone the whole time, so your saved video is not affected.

What the live stream light means

• Green: the connection is keeping up.
• Orange: the connection is slowing down.
• Red: the connection cannot keep up and viewers will likely see buffering.
• Grey: no data is being sent, usually while ScoreCam is reconnecting.

What happens when the connection drops

ScoreCam shows "Error Connecting" and tries to reconnect on its own. If it cannot reconnect, the stream stops and you need to start it again.

Common causes

• A weak or changing cellular or Wi-Fi signal.
• Public or venue Wi-Fi shared by many people.
• Large crowds. Thousands of phones share the same cell towers, so uploads slow down even when you see full signal bars. This is most common at busy moments like the start of a game or halftime.
• Buildings made of concrete and steel, which block the signal.

What you can do

1. Test your upload speed where you will stream. It should be at least 1.5 times your stream bitrate (for example, 4 Mbps upload for a 2500 Kbps stream).
2. Try cellular instead of Wi-Fi, or the other way around, whichever is stronger where you set up.
3. Lower your stream bitrate: Settings > Live Stream Settings > Accounts > your account > Video Quality > Bitrate (Kbits/sec). A lower bitrate is less likely to drop.
4. Turn on Adaptive Bitrate: Settings > Live Stream Settings > Adaptive Bitrate. It is Off by default. With Hybrid, ScoreCam lowers the stream bitrate to match what your connection can carry, then climbs back when it improves. Your saved recording keeps full quality.
5. Set up in a spot away from the densest part of the crowd if you can.
6. For important games, consider an app like Speedify that combines Wi-Fi and cellular into one connection.

Related links

• Apple Support: If you can't connect to Wi-Fi on your iPhone or iPad
• Speedify App

Yes, you can stream to Facebook Live directly from ScoreCam with your scoreboard embedded in the video. ScoreCam offers two ways to connect, plus a multistreaming option.

Option 1: Facebook Guided Setup (beta), recommended

Guided Setup opens Facebook Live Producer inside ScoreCam, so you can do everything on one device.

1. Go to Settings, Live Streaming, Live Stream Settings and tap Setup New Account.
2. Choose Facebook Live, then select Guided Setup (beta).
3. Finish the wizard. Facebook Live Producer opens in desktop mode inside ScoreCam.
4. Sign in to Facebook, tap Set up live video, then choose Streaming Software as the source.
5. Open Advanced settings and turn on Use a persistent stream key (the default key is single-use and expires after one broadcast).
6. Tap Detect to capture the Stream Key automatically (or copy and paste it), then tap Save.

Each time you go live, Live Producer reopens inside ScoreCam. Tap Start Streaming, wait for Facebook's Go Live button to activate (about 5 to 10 seconds), then tap it. Keep the screen open until Facebook confirms you are live, then tap Done. Guided Setup is currently in beta, so if you hit any issue, please report it from Settings, Support, Send Feedback/Bug Report.

Option 2: Facebook Stream Key (manual)

If you prefer to manage the key yourself, choose Facebook - Stream Key instead. You must use a persistent stream key from Facebook Live Producer (the default single-use key expires after each broadcast). Paste the Server URL and Stream Key into the account. With this manual path, you tap Go Live on Facebook's own Live Producer page, so you will usually want a second device signed in to Facebook, because leaving ScoreCam stops the stream.

Option 3: Multistreaming service

You can point ScoreCam at a multistreaming service that relays your video to Facebook, YouTube, Twitch, and more at once. Add a live-stream account, choose Other Service, and paste the RTMP Server URL and Stream Key the service gives you. Then add Facebook as a destination in that service's dashboard. Services like Restream connect Facebook once, then go live to Facebook automatically whenever you start streaming from ScoreCam, which removes the two-device requirement.

For a full walkthrough, see the Facebook streaming guide.

Yes. From the Live Stream settings, turn off the "Save Video While Streaming" option.

ScoreCam Live Stream login credentials are supported:

Stream Link field can now have the following format:

rtmp[s]://[username:password@]hostname/app

(bracketed items are optional. Don't use the [] of course)

Example: rtmps://steve:my_password@live_stream_host.com/live

The Stream Link field has the following format:

rtmp[s]://[username:password@]hostname/app

(bracketed items indicate optional values so don't actually use [ ]'s)

For example:

rtmp://steve:my_password@live_stream_host.com/live

There are several reasons this can happen. Here are the most common causes:

1. You Have Exceeded the Daily Rate Limit

You are likely hitting a “User requests exceed the rate limit” issue with YouTube, which means you have exceeded the threshold for live streaming starts for that day. This commonly happens when you are testing the stream repeatedly — YouTube only allows so many stream “starts” before cutting you off, and stream duration does not matter. The solution is to wait until the next day and try again.

2. YouTube API Daily Quota Exceeded

YouTube’s Data API v3 gives each connected app a default quota of 10,000 units per day, which resets at midnight Pacific Time. Creating a live broadcast consumes quota units. If you have been live streaming frequently or testing repeatedly, you may have exhausted your daily quota. Wait for the quota to reset at midnight PT and try again.

3. Your Channel Is Not Eligible for Live Streaming

YouTube requires your channel to meet eligibility requirements before live streaming is enabled:

• Your channel must be verified (phone verification via YouTube Studio)
• Your channel must have no live streaming restrictions in the past 90 days
• Mobile live streaming via third-party apps requires at least 1,000 subscribers

You can check your channel’s live streaming status in YouTube Studio → Features.

4. Your YouTube Authorization Has Expired

ScoreCam uses OAuth 2.0 to connect to your YouTube account. If the authorization has expired or been revoked, live streaming will fail. Go to ScoreCam’s Live Streaming settings and sign out of YouTube, then sign back in to re-authorize the app.

ScoreCam supports two ways to connect to Twitch. The fix depends on which one you set up.

Twitch - Authentication (sign-in, recommended): if you signed in to your Twitch account, ScoreCam manages the connection automatically and no stream key is required. If streaming fails:

• Go to Settings, Live Streaming, Live Stream Settings, tap the pencil icon next to your Twitch account, tap Sign Out of Twitch, then sign back in to re-authorize.
• Make sure your Twitch account is in good standing and not suspended.
• Verify ScoreCam has internet access before you start streaming.

Twitch - Stream Key (manual): if you entered a stream link and key manually, verify these in the same account editor:

• Stream Link is the RTMP server URL (for example, rtmp://live.twitch.tv/app/). Do not put your stream key here.
• Stream Key must be copied exactly from your Twitch dashboard at dashboard.twitch.tv, Settings, Stream.

ScoreCam streams to one destination at a time. To reach multiple platforms simultaneously, use a restreaming service as the single destination and let it fan out to multiple platforms:

1. Create an account at Restream or Castr (both offer free tiers; check their websites for current pricing).
2. In their dashboard, connect the platforms you want to stream to (YouTube, Twitch, etc.).
3. Get the RTMP URL and stream key from Restream or Castr.
4. In ScoreCam: Settings → Live Stream Settings → Setup New Account → Other Service → enter the credentials.

ScoreCam sends one stream to Restream/Castr, which then relays it to all your connected platforms at once.

It is straightforward, as far as live stream setup goes. Here is a reference from Dacast as well.

On Dacast: open the Encoder Setup page and note your Server, Stream Key, Username, and Password.

In ScoreCam:

1. Go to Settings, Live Streaming, Live Stream Settings and tap Setup New Account (or tap the pencil icon on an existing account).
2. Set Name to Dacast.
3. Set Service Type to Other Service.
4. For Stream Link, use Dacast's Server value.
5. For Stream Key, use Dacast's Stream Key value.
6. For Username, use Dacast's Username value.
7. For Password, use Dacast's Password value.
8. For Authentication Type, choose Limelight (llnw).
9. Tap Save, then tap the new Dacast account in the list to select it.

You should turn on "Do Not Disturb" when using ScoreCam.

You can also set up a "Focus" to automatically turn on "Do Not Disturb" when using ScoreCam.

Here is more information: https://support.apple.com/en-us/HT212608

Basically, the steps are:
1) Go to Settings > Focus.
2) Tap the Add button (+), then tap Custom or browse additional options.
3) Enter a name for your Focus
4) Choose a color and an icon to represent your Focus, then tap Next.
5) In the "Set a Schedule" area, Tap "Add Schedule"
6) Tap "App" and then select the ScoreCam app.

Setting up live streaming in ScoreCam is easy. A step-by-step Live Streaming Setup Wizard guides you through it.

To open the wizard:

1. Go to ScoreCam Settings.
2. Turn on Enable Live Streaming (requires a Live Streaming or Branding subscription).
3. Tap Live Stream Settings.
4. Tap Setup New Account to start the wizard.

The wizard walks you through four steps: choosing your platform (YouTube, Twitch, Facebook Live, X, or any custom RTMP service), signing in or entering your credentials, choosing a video quality preset, and broadcast and recording options.

• YouTube or Twitch: choose the Authentication option to sign in securely, with no stream key to copy. ScoreCam manages the connection for you.
• Facebook: choose Guided Setup (beta) to set things up inside ScoreCam, or Stream Key to paste a persistent key.
• Other RTMP services: enter your Stream Link (RTMP server URL) and Stream Key from your provider.

Once complete, your account is saved and selected. To add more accounts later, return to Settings, Live Streaming, Live Stream Settings and tap Setup New Account. To edit credentials or sign in and out, tap the pencil icon next to any account.

Each time you start a live stream in ScoreCam, a pre-stream setup screen appears. It lets you set event details and share your stream link with viewers before broadcasting begins. What you see depends on your streaming service:

YouTube (API)

• Event Title (required) — becomes the broadcast title on YouTube
• Description (optional)
• Visibility — Private, Unlisted, or Public
• Stream Latency — Normal (full DVR support), Low (good for sports), or Ultra-Low (shortest delay, no DVR rewind)

Tap Create Event — ScoreCam creates the broadcast on YouTube automatically and shows you the watch link. You can tap Share Link to send it to viewers before going live. Then tap Start Streaming.

Twitch

• Stream Title (optional) — updates your Twitch channel title when you tap Start Streaming
• Your Twitch channel URL (e.g. twitch.tv/yourname) is shown with a Share button so you can send it to viewers

Tap Start Streaming to go live.

Custom RTMP / Sharable Link

• Your stream’s viewer link (set in your account settings) is displayed with a Share button

Tap Start Streaming to go live.

Your settings (title, description, visibility, latency) are remembered from the last time you streamed, so you only need to change them when something is different.

Instant Replay uses a background shadow recording: a second video written to temporary storage while you stream. When you trigger a replay, this buffer is the source.

When shadow recording actually runs:

• Streaming only (no local recording): shadow recording is active.
• Streaming and recording at the same time: shadow recording is not active. The main recording file is used as the replay source, so there is no extra encoder in this mode.
• Streaming with Space Saver mode: shadow recording is active, because Space Saver clips are fragmented and cannot be read directly for replay.

How much extra work is it? When shadow recording runs, ScoreCam runs a second video encoder, but it reuses the frames already drawn for the live stream, so there is no extra rendering. With Highlights off, the shadow file uses High Efficiency on devices that support it, at a modest bitrate, and a 4K stream is recorded at 1080p to keep the load low. With Highlights on, the shadow file records at your full recording quality, which adds more work.

The main thing to watch on long events is heat. Two encode sessions generate more heat, which can lead the device to reduce performance over time. If you see frame rate drops during long streams, turn off Enable Replay (Settings → Instant Replay) when you do not need it.

Instant Replay offers five transitions that play when entering and exiting the replay. Set your preference in Settings → Instant Replay → Transition → Style (the Instant Replay row is in the Live Streaming section of Settings and shows when Enable Live Streaming is on).

• Logo Zoom: your logo springs in from the center of the screen, holds briefly, then rockets off-screen to reveal the replay. Logo Zoom has its own settings on the Transition screen: Transition Image, Zoom Scale, Curve Type, and Timing (Hold Duration, Entry Speed, Exit Speed).
• Flash Freeze: the live picture fades into white, and the replay comes out of it. Clean and fast, great for high-energy sports.
• Broadcast Wipe: a dark band sweeps across the screen, revealing the replay behind it. A classic broadcast-style effect.
• Cross Dissolve: the replay fades in over the live camera.
• None (Cut): goes straight to the replay with no animation.

Every style plays both on your device and on the live stream, so stream viewers see the same transition you do. The stream returns to live video as soon as the replay ends.

Canned Clips have their own transition setting: Settings → Canned Clips → Playback Defaults → Transition.

Yes. The Logo Zoom transition style supports a custom image. You can use your team logo, school mascot, sponsor graphic, or any image you choose.

To set a custom transition image:

1. Go to Settings → Instant Replay → Transition (the Instant Replay row is in the Live Streaming section of Settings and shows when Enable Live Streaming is on)
2. Make sure the Style is Logo Zoom
3. Under Transition Image, tap Choose Image and pick your image

The image is saved inside the app and does not need to stay in your photo library. For best results, use a PNG with a transparent background so the logo blends cleanly with the video behind it. If no custom image is set, the ScoreCam logo is used by default. To go back to the default, tap Remove Custom Image.

You can also control how the logo appears on the same screen: Zoom Scale (logo size and start/end scale), Curve Type, and Timing (hold duration, entry speed and exit speed).

Canned Clips use a separate transition image, so your replay image and your clip image can be different.

Both. When you set a slow motion speed (e.g. 0.5x) with Playback Speed in Settings → Instant Replay, the replay plays at that speed on both the device screen and the live stream simultaneously.

Stream viewers will see the replay footage playing in slow motion, just like the broadcaster sees it on the device. The slow motion setting applies to every replay trigger until you change it. It takes effect on the next replay; the speed cannot change mid-replay.

Playback speed ranges from 0.25x (quarter speed) to 1.0x (normal speed).

The Playback Speed slider shows when Replay Prompt is off. With Replay Prompt on, you choose the length and speed each time you tap Replay.

Yes — if you pre-schedule a broadcast in YouTube Studio, ScoreCam can connect directly to that existing event instead of creating a new one. This keeps your viewer link, title, description, and scheduled time exactly as you set them up in Studio.

Requirements: YouTube API (OAuth) mode must be selected for your YouTube account in ScoreCam. Stream Key mode does not support this workflow.

How to connect to a scheduled event:

1. Tap Go Live in ScoreCam to open the YouTube pre-stream sheet.
2. At the top, switch to the Scheduled tab. ScoreCam fetches your channel’s upcoming events.
3. Tap the event you want to stream to — a checkmark appears on the selected row.
4. Tap Connect to Event. ScoreCam links to that broadcast and retrieves the RTMP stream credentials.
5. Tap Start Streaming to go live.

If the scheduled event already has a stream bound, ScoreCam reuses it. If no stream is bound yet, ScoreCam creates one automatically. Tapping Cancel after selecting a scheduled event leaves the broadcast intact on YouTube — ScoreCam only deletes a broadcast on cancel if it created a brand-new one.

ScoreCam automatically sets a recommended bitrate when you choose a resolution, but you can adjust it any time in Settings → Live Stream Settings → your account (pencil icon) → Bitrate (Kbits/sec).

Recommended starting points:

• 480p / 540p  @ 30fps: 1,500 Kbps
• 720p @ 30fps: 2,500 Kbps
• 720p @ 60fps: 3,500 Kbps
• 1080p @ 30fps: 4,500 Kbps
• 1080p @ 60fps: 6,000 Kbps
• 1440p @ 30fps: 8,000 Kbps
• 1440p @ 60fps: 9,000 Kbps
• 4K @ 30fps: 15,000 Kbps
• 4K @ 60fps: 25,000 Kbps

These values look great for most viewers and work well on typical home and venue upload speeds. If your connection is rock-solid and you want the absolute sharpest image (especially during fast movement), you can increase the bitrate. Most viewers will not notice a difference above the recommended values.

Upload speed rule of thumb: your upload speed should be at least 1.5× your bitrate. For a 4,500 Kbps stream you need roughly 7 Mbps of sustained upload available.

Note: Twitch enforces a hard maximum of 6,000 Kbps regardless of what you enter. ScoreCam will warn you if your bitrate exceeds this limit.

If your stream looks blocky or pixelated despite a sufficient bitrate, check your upload speed stability and consider turning on Adaptive Bitrate (Settings → Live Stream Settings → Adaptive Bitrate) so ScoreCam can adjust automatically when your connection fluctuates. It is Off by default; tap the info button there for a description of each option (Logarithmic Descend, Ladder Ascend and Hybrid). Adaptive Bitrate only changes the stream; your saved recording keeps full quality.

Yes. You can send ScoreCam's camera, scoreboard, and microphone audio into OBS Studio so OBS can add countdowns, intro videos, sponsor graphics, and scene transitions before broadcasting to YouTube (or anywhere else).

ScoreCam does this by streaming to a small RTMP server running on the same computer as OBS. OBS then picks up that stream as a source.

How to set it up:

1. On the computer running OBS, start a local RTMP server such as MediaMTX. Its default RTMP port is 1935. No special configuration is needed for a basic setup.

2. In ScoreCam, go to Settings > Live Stream and add a new account (Setup New Account). Set Service Type to Other Service.

3. Set the Stream URL to your computer's local network address, for example:

rtmp://192.168.1.50:1935/live

4. Set the Stream Key to any name you like, for example: game

5. In OBS, add a Media Source, uncheck Local File, and set the input to your stream, for example:

rtmp://localhost:1935/live/game

6. Start streaming in ScoreCam. Your camera, scoreboard, and microphone audio appear in OBS, where you can build your scenes and broadcast to YouTube.

Make sure the iPhone running ScoreCam and the computer running OBS are on the same Wi-Fi network. The iPad running Scoreboard Remote connects to the iPhone over Bluetooth, so it does not need to be on Wi-Fi, just within Bluetooth range of the iPhone.

Tip: because the video takes an extra hop through your computer, keep the ScoreCam bitrate reasonable for your Wi-Fi so the local connection stays smooth.

Yes. The Enable Replay switch (Settings → Instant Replay) can be changed at any time, including while you are live. Your stream keeps running without interruption.

This is useful during a break such as halftime. While Instant Replay is on, ScoreCam keeps a background shadow recording running (a second video encoder), which adds some CPU load and heat. If you know you will not need replays for a while, turn Enable Replay off during the break to free that second encoder and let the device run cooler, then turn it back on when play resumes.

Two things to know:

• The change takes effect as soon as you close Settings.
• Turning replay off clears the current buffer, so just after you turn it back on, ScoreCam needs a few seconds to build up enough footage before a replay is available.

If you are already recording locally while you stream, replay uses your main recording instead of a separate buffer, so leaving it on adds no extra load in that mode.

No. The resolution you stream at and the resolution you record at are set independently and do not have to match. You can, for example, record locally at 4K while streaming at 1080p.

The one thing that should match is the frame rate. When you record and stream at the same time, ScoreCam uses a single frame rate for both, so choose the same frame rate (for example 30 fps) to avoid stutter.

Important for 4K: streaming at 4K while also recording and using Instant Replay puts three video encoders on the device at once, which can overload the pipeline and cause audio drop-outs in the stream. If you want high quality while recording, set the stream resolution to 1080p (recording can stay at 4K). Stream resolution is set per account in Settings, Live Stream Settings, tap your account (pencil icon), Video Resolution.

Yes, ScoreCam can stream to X (Twitter) using X's live RTMP setup. You need an X Premium subscription, which is what unlocks live streaming on X.

On X:

1. Go to studio.x.com.
2. Open More (the ... menu), then Media Studio, then Sources.
3. Tap Create source, choose RTMP, and select a region close to you.
4. Copy the RTMP URL and Stream Key.

In ScoreCam:

1. Go to Settings, Live Streaming, Live Stream Settings, and tap Setup New Account.
2. Choose X (Twitter) as the platform.
3. Paste the RTMP URL into Stream Link and the Stream Key into Stream Key. The X server URL is pre-filled for you.
4. Finish the wizard and select the account.

When you tap Go Live in ScoreCam, your stream starts on X. For a full walkthrough, see the X streaming guide.

Canned Clips let you play your own saved videos on your live stream, such as a pre-game interview, an intro, a sponsor spot or a halftime video. Canned Clips are part of the Live Streaming and Branding subscriptions.

Adding clips

1. Open ScoreCam Settings and turn on Enable Live Streaming.
2. Tap Canned Clips (in the Live Streaming section).
3. Tap Add from Photos or Add from Files and pick a video.
4. On the Add Clip screen, give the clip a name, choose its Stream Audio, and tap Add.

ScoreCam copies each clip and converts it once, so it works with any stream setting. The clip shows Preparing until it is Ready; clips prepare when you are not recording or streaming. The original video in Photos or Files is not changed. You can keep up to 20 clips. Swipe left on a clip to rename it, change its sound, or delete it, and tap a clip to preview it (not while recording or streaming).

Playing a clip

1. Go live.
2. On the camera screen, tap the Media button (it shows how many replays and clips are ready) to open the Media drawer.
3. Under Clips, tap the play button next to the clip. If Confirm before playing is on, you can choose the audio for this play, then tap Play Now.

While a clip plays, ScoreCam shows a CLIP badge with the time left. Tap Skip to live to end it early.

You can also play clips from Scoreboard Remote (from its Media drawer) and from the Apple Watch app (swipe left for Actions, tap Clips, then Play on Stream).

Good to know

• Clips play only while you are live streaming.
• Viewers see only the clip while it plays, then your camera and scoreboard return. Your recording keeps the camera and scoreboard the whole time; clips are not added to it.
• Stream Audio choices: Clip sound (replaces the microphone on the stream while the clip plays), Microphone, or Silent.
• Under Playback Defaults you can set the Transition into and out of clips (Logo Zoom, Flash Freeze, Broadcast Wipe, Cross Dissolve or None (Cut)), turn Show clips on screen on or off, and turn Confirm before playing on or off. Clips appear in the Media drawer only when Show clips on screen is on.
• A clip stops if the stream stops or drops, a call comes in, or you leave ScoreCam.
• Clips take space on your device. The Storage section shows how much they use and warns you before a new clip would leave too little room for recording. Clips are not part of your iCloud settings backup.

The Media button is a small dark button on the camera screen that shows how many replays are queued and how many Canned Clips are ready. Tap it to open the Media drawer, which lists your queued Instant Replays and your clips in one place so you can play them on the live stream.

When it shows: while you are live with a queued replay or clips shown on screen. When you are not live, it shows if you have clips, so you can see what is loaded. Drag the Media button to move it.

Docked or floating

• The drawer slides in from the left edge. Tap outside it or swipe left to close it.
• Swipe right to pull it off the edge as a floating panel that stays open. Drag its top bar to move it and its corner to resize it.
• Drag the floating panel back to the left edge, or drop it on the Media button, to dock it again.

Opacity: go to Settings → On-Screen Buttons (in the Live Streaming section, shown when Enable Live Streaming is on):

• Button Opacity sets how see-through the Media button is. (This setting used to be Queue Button Opacity in the Instant Replay settings.)
• Drawer Opacity sets the drawer’s background, docked or floating. Its text and buttons stay solid.

Filling the drawer: to queue replays, go to Settings → Instant Replay and turn on Queue Replays (or turn on Replay Prompt and use Add to Queue). Clips appear only when Show clips on screen is on in Settings → Canned Clips. Scoreboard Remote has the same Media drawer.

From ScoreCam, the easiest way to hide/show the scoreboard is to tap the video timer (example: tap on 00:00:00) at the top of the screen. This will quickly hide/show the scoreboard. The timer turns yellow while the scoreboard is hidden.  

You can also go to ScoreCam Settings -> Scoreboard (at the top of the page) -> then disable “Show Scoreboard.” 

On the Scoreboard Remote app, you can do this by going to Settings (gear icon on the top right of the page) -> Controls -> then enable “Hide ScoreCam Scoreboard.” On the Apple Watch, turn off Simple Mode on the More page, then use Hide Scoreboard in the Camera section of More. 

On the ScoreCam app you can do this two ways: (1) Go to Settings (gear icon on the top right of the page) -> tap on "Launch Scoreboard Settings." (2) Tap and hold on the scoreboard, which will take you directly to the Scoreboard Settings. 

On the Scoreboard Remote app, you can do this by going to Settings (gear icon on the top right of the page), which features all scoreboard setting features.

Of course! There are two ways:

• Scoreboard Remote on a second iPhone or iPad. Check out the Scoreboard Remote for ScoreCam page and this FAQ for more information: How to connect a remote to ScoreCam. Here is the link to download the Scoreboard Remote App: Install Scoreboard Remote App
• Apple Watch. ScoreCam includes an Apple Watch app that keeps score, runs the clock, starts and stops recording, and captures highlights, replays and clips from your wrist. See How do I use ScoreCam on my Apple Watch?

Both need a ScoreCam purchase (any purchase, including Starter), and you can use them at the same time.

Yes, ScoreCam supports 60 fps recording at 720p, 1080p, and 4K. To change the video resolution, open Settings → Video Camera (PRO) → Custom Settings → Resolution and select the desired option.

Device recommendations: For the smoothest 60fps results, an iPhone 12 or later is recommended. On older devices, the app displays a performance warning when you select a 60fps or 4K setting. You can still use it, but some frames may be dropped depending on device load. 4K at 60fps may occasionally drop a few frames even on newer hardware.

Higher frame rates produce smoother motion but significantly increase file size. At 8 Mbps (the default bitrate), 60fps video uses roughly twice the storage of the same resolution at 30fps.

If you left the app while recording, the ScoreCam will pause the video for you and you can continue recording. If you forced closed the app while recording, the video will end but you should not lose any video footage. To find any lost videos, click on the Photo Library icon (at the top of the page, to the left of the settings icon) -> tap on "Recovered Videos" at the bottom of the page. From there you can save your recovered videos to your main photo library.

Space requirements depend on the recording quality you choose. Here are approximate sizes per minute of footage:

• 720p @ 30fps: about 40 MB/min
• 1080p @ 30fps (default): about 60 MB/min
• 1080p @ 60fps: about 120 MB/min
• 4K @ 30fps: about 170 MB/min
• 4K @ 60fps: varies by device, can exceed 300 MB/min

A typical 90-minute game at 1080p 30fps uses about 5 to 6 GB. Use HEVC encoding (Settings → Video Camera (PRO) → Custom Settings → Format → High Efficiency) to cut file sizes roughly in half at the same quality.

Running low on space?

• Record at a lower resolution or frame rate
• Use HEVC encoding (50% smaller than H.264 at comparable quality)
• Save recordings to an external USB-C drive: connect a compatible drive and turn on Settings → Other Options → Save to External Drive (PRO). Files go directly to the drive and never fill your device.
• Using Canned Clips? The Canned Clips screen shows how much space your clips use, and you can remove clips you no longer need.

ScoreCam cannot take video from an external camera such as a Mevo, GoPro, USB camera, or Continuity Camera. It records using the iPhone or iPad's own built-in cameras only.

It does work the other way around: you can send ScoreCam's camera, scoreboard, and audio into OBS Studio and use OBS to add graphics, intros, and scene transitions before broadcasting. See Can I use ScoreCam as a video source for OBS Studio? for the setup.

That's a great idea! We will look into supplying something for users to pass out to other potentional customers. 

In the meantime, you can use the attached ScoreCam app link to send to people to help promote ScoreCam and it would be greatly appreciated!

Download ScoreCam! 

I have also attached an image of our logo if you would like to hand that out as well. 

Here are a list of documentation links, hidden features, tips and tricks for ScoreCam and Scoreboard Remote. Please check back often as this page will be updated frequently.

Online Documentation for ScoreCam and Scoreboard Remote

• Contact Support: From ScoreCam app, Settings -> Send Feedback/Bug Report (at bottom of the page).
• Online Support and Help
• This site: Frequently Asked Questions (FAQ)
• ScoreCam and Scoreboard Remote Download links (Check the descriptions and “Version History” for some hidden gems)
• Help Videos
• Everything you need to know about Live Streaming

Did you know?

• To access Scoreboard Settings quickly, you tap-and-hold the scoreboard
• You can tap the Recording Timer Label (at the top of the page) to quickly hide or show the scoreboard
• Not all scoreboards are created equal and you can make modifications to customize team names, colors, logos and more in Scoreboard Settings
• Family Sharing of subscriptions is supported
• To enable “AE/AF Locked,” which will lock the focus and exposure on the camera, tap-and-hold on the screen. To disable it, tap-and-hold again
• The Camera menu (the 6-dot button in the top bar) sets Exposure, White Balance and Focus, and flips the camera. Exposure, White Balance and Focus are PRO features
• Control ScoreCam from your Apple Watch: keep score, run the clock, record, and capture highlights, replays and clips (Settings → Apple Watch)
• Play your own videos on the live stream with Canned Clips (Settings → Canned Clips, shown when Enable Live Streaming is on; needs a Live Streaming or Branding subscription)
• You can leave fields such as Game Type, Description or Score Type blank to keep them off the scoreboard, done in the Game Settings section of Scoreboard Settings
• You can disable Game Clocks and Shot Clocks so they do not appear on the scoreboard (Show Game Clock and Show Shot Clock in Scoreboard Settings)
• You should turn on “Do Not Disturb” when using ScoreCam to avoid phone calls and other interruptions. (see this FAQ)
• ScoreCam can save recordings directly to an external USB-C drive: connect a compatible drive and turn on Save to External Drive in Settings
• During a recording, tap the star icon to instantly save a Highlight clip. ScoreCam clips that moment and saves it separately to your Photos library
• Turn on Create Highlight Reel in Settings → Highlights Capture (PRO) to have ScoreCam automatically stitch all your highlight clips into one video after recording ends
• Scoreboard Remote connects to ScoreCam using Bluetooth, so no Wi-Fi or internet connection is required
• Setting up live streaming? Use the built-in Live Stream Wizard (Settings → Live Stream Settings → Setup New Account) to connect your YouTube or Twitch account and go live in minutes
• You can use the volume buttons to control recording: Volume Up starts, pauses, or resumes; Volume Down stops. Enable it in Settings → Camera Options → Volume Buttons Control Recording
• Save time between games with Scoreboard Profiles: create a profile for each team or tournament and switch between them in seconds from the Scoreboard Settings screen

Tips and Tricks

Fix uncommon or strange issues, usually caused by an install problem:

• Uninstall (delete) the app, restart the device, reinstall (download) the app
• NOTE: Your settings sync to iCloud automatically and will restore on the next launch after reinstall, unless you have turned off Settings → Support → Restore Settings After Reinstall

ScoreCam records in standard H.264 or HEVC (H.265) format. Both are widely supported by modern video editing software, including current versions of Pinnacle Studio.

If you are seeing import or playback issues, try these steps:

1. Switch to the most compatible format. In ScoreCam: Settings → Video Camera (PRO) → turn on Custom Settings → Format → Most Compatible (H.264). Record a short test clip and try importing it again.
2. Export from Photos first. Open the video in the iPhone Photos app, tap Share, then Save Video. This re-encodes using Apple’s standard export and can resolve compatibility issues with some editors.
3. Use HandBrake (free, handbrake.fr) to convert the video to a format your editor accepts.
4. Make sure Pinnacle Studio is up to date, because older versions may not support HEVC playback.

If you are uploading a long video with the YouTube app, set your device to stay awake so the upload can finish. Go to Settings, Display & Brightness, Auto-Lock, and choose Never.

If the screen auto-locks partway through, the YouTube app can stop the upload before it completes. You can set Auto-Lock back to your normal value after the upload finishes.

If you want to skip the manual upload entirely, ScoreCam can stream directly to YouTube Live while you record. See the Live Streaming section of this FAQ for setup.

There are two ways to stop focus hunting.

Camera menu (PRO)

1. Tap the 6-dot button in the top bar of the camera screen, then tap FOCUS.
2. Tap the lock button to hold the focus where it is now, or tap FAR to focus once on distant subjects and then hold (handy when filming a field or court from the stands). You can also drag the slider to set the focus by hand.
3. To go back to auto focus, tap the yellow A button.

While focus is not on Auto, the FOCUS button turns yellow and the 6-dot button shows a small yellow dot. Camera menu settings go back to Auto each time you open ScoreCam. See also How do I adjust exposure, white balance, and focus?

Tap and hold

Tap and hold on the camera picture (away from the scoreboard). ScoreCam locks focus and exposure at that spot, shows a yellow square there, and shows AE/AF Locked. To unlock, tap and hold again; ScoreCam shows Auto Enabled.

You can choose what tap and hold locks in Settings → Camera Options → Auto Lock (Tap-and-Hold): Lock Exposure, Lock Focus and Lock White Balance. Tap and hold lock is not available on the front camera.

Yes, there are probably a lot of them on the App Store but here is one we use as it’s free for basic information such as video frame rates:

Download Photo Investigator

On a Mac, QuickTime Player will display FPS by selecting Window -> Movie Inspector from the menu bar.

Sounds like something is corrupted with the installation so you will have to delete the app from the device and reinstall.

NOTE: Make sure you have no videos in the "Recovered Videos" file as these will be gone once you delete the app. Your settings come back from your iCloud backup when you reinstall (see How does iCloud backup work?).

See Apple support document: How to delete apps on your iPhone, iPad, and iPod touch

On the ScoreCam app, tap the library icon (at the top of the screen next to Settings), and then tap "Recovered Videos" at bottom of that screen and you should then be able to view any files that did not save to the Photos library directly.

You can then "Select" those files and tap the Share icon at bottom left and then save the files to the Photos library.

To resolve this issue:

1. Remove the ScoreCam app
2. Restart the device
3. Re-install ScoreCam

See support document: Delete app on your device

NOTE: Make sure you have no videos in the "Recovered Videos" file as these will be gone once you delete the app. Your settings come back from your iCloud backup when you reinstall (see How does iCloud backup work?).

To record without live streaming, simply turn off the Live Streaming toggle:

Settings → toggle off “Enable Live Streaming”

When live streaming is off, the stream controls are hidden and no RTMP connection is made when you press Record. ScoreCam records to your Photos library (or external drive) as normal.

If you want to hide the on-screen scoring controls from the camera view while recording:

• Connect a Scoreboard Remote or the Apple Watch app and enable Settings → Scoreboard Remote → Hide Controls when Connected. Controls disappear from the camera device once the Remote or watch is connected.
• Turn off Show Controls in Scoreboard Settings → On-Screen Controls to hide them, or use the Opacity slider in the same section to make the controls semi-transparent so they draw less attention.

Yes, you can tap the "View Finder" icon (top left corner, opposite of the settings icon). This will bring up an image of your current view of what ScoreCam is recording. 

You can adjust the quality of this image by going to Scoreboard Remote Settings (top right corner of the page) -> tap on "View Finder Image Resolution" -> then select your desired resolution. 

iTunes for Windows has been replaced by the Apple Devices app. There are also several other ways to transfer videos from iPhone to a Windows PC:

1. Apple Devices app (Windows 10/11) — Install from the Microsoft Store. Connect your iPhone via USB, open Apple Devices, and use File Sharing to transfer videos.
2. Windows File Explorer (USB) — Connect your iPhone via USB, unlock the device, and tap Trust This Computer if prompted. Your iPhone appears in File Explorer under “This PC” as a portable device. Browse to Internal Storage → DCIM to find your videos.
3. iCloud for Windows — Install iCloud from the Microsoft Store, enable iCloud Photos on your iPhone, and photos/videos sync automatically to your PC.
4. AirDrop to Mac, then transfer — If you have a Mac nearby, AirDrop the video to it and then transfer to the Windows PC.

To contact support from either the ScoreCam or Scoreboard Remote app, tap Settings -> Send Feedback/Bug Report (towards the bottom of the page). 

ScoreCam videos are saved in your iPhone’s Photos library, which is the largest contributor to app storage. Here are ways to reduce it:

1. Delete recordings you no longer need. Open the Photos app, find your ScoreCam album, and delete videos you have already transferred or backed up. Remember to also empty the Recently Deleted album to reclaim the space immediately.
2. Save future recordings to an external USB-C drive. Connect a compatible drive and turn on Settings → Other Options → Save to External Drive (PRO). Recordings go directly to the drive and never fill your device at all.
3. Use HEVC encoding. Settings → Video Camera (PRO) → Custom Settings → Format → High Efficiency. HEVC files are roughly half the size of H.264 at the same quality level.
4. Record at lower resolution. Dropping from 4K to 1080p, or from 60fps to 30fps, significantly reduces file size.
5. Remove Canned Clips you no longer use. Clips are copied into ScoreCam, so they take space inside the app. Settings → Canned Clips shows the space used (Clips on device); swipe left on a clip to delete it, or tap Remove All Clips. The original videos in Photos or Files are not changed.
6. Enable iCloud Photos. Videos upload to iCloud and can be removed from device storage while remaining available to stream. Requires sufficient iCloud storage.

Sounds like the orientation is locked on your device. Here is how to change this: Change or lock the screen orientation on iPhone

Go to your device's Setting app -> tap on "General" -> tap on "iPhone Storage"

For additional information, seee this link: How to check the storage on your iPhone, iPad, and iPod touch

The easier way to go to the Scoreboard settings is to tap and hold on the actual scoreboard (this will take you directly to the Scoreboard Settings).

Another way to to go to the Scoreboard Settings is to go to the main Settings (gear icon to the top right corner of the page) -> make sure "Show Scoreboard" is enabled (turned on) -> tap "Launch Scoreboard Settings."

If you get this error, you can still transfer the file to your Mac or PC.

To transfer files with your Mac (macOS 10.15 or later): See the Apple Support article Use the Finder to share files between your Mac and your iPhone.

To transfer files with your Windows PC or Mac (macOS 10.14 or earlier): See the Apple Support article Use iTunes to share files between your computer and your iOS or iPadOS device.

Videos with "0:00" indicated are not recoverable.

If you are encountering this error often, this may be from an Apple installation issue. After you have saved all videos from the "Recovered Videos" you should then remove the app, restart the device (don't skip this part) and then reinstall.

NOTE: This error is caused by a problem in Apple's Photos framework in iOS and the issue has been reported to Apple, and should be fixed in a future update. However, to help Apple, it's helpful to submit a bug report yourself with diagnostic information, you can do this through their Feedback Assistant Website.

You should turn on "Do Not Disturb" when using ScoreCam.

You can also set up a "Focus" to automatically turn on "Do Not Disturb" when using ScoreCam.

Here is more information: https://support.apple.com/en-us/HT212608

Basically, the steps are:
1) Go to Settings > Focus.
2) Tap the Add button (+), then tap Custom or browse additional options.
3) Enter a name for your Focus
4) Choose a color and an icon to represent your Focus, then tap Next.
5) In the "Set a Schedule" area, Tap "Add Schedule"
6) Tap "App" and then select the ScoreCam app.

Yes! ScoreCam can automatically combine your highlight clips from a recording into one shorter Highlight Reel video, great for sharing after a game.

To turn on the Highlight Reel:

1. Go to ScoreCam Settings
2. Find the Highlights Capture (PRO) section and turn Highlights on
3. Turn on Create Highlight Reel

You can also choose the Transition Style between highlight clips in the same section: Cross Dissolve, Push Left, Push Right, Push Up, Push Down, Fade to Black, or None (Cut).

How highlights are captured: Highlights are marked during the recording session. When your recording ends, ScoreCam automatically compiles the marked moments into a reel and saves it alongside your full recording.

Tip: You can find your saved Highlight Reels in the ScoreCam library (tap the library icon at the top of the screen).

The Highlights feature lets you tag key moments while recording. ScoreCam clips that segment and saves it separately from your full recording.

Step 1: Turn on Highlights in Settings

1. Go to ScoreCam Settings
2. Find the Highlights Capture (PRO) section
3. Set Highlights to ON (Save Immediately) (each clip saved as you tap) or ON (Create on Stop) (clips saved when recording ends)
4. Set Duration (seconds), or turn on Prompt For Duration to choose from up to four durations each time. A duration of 0 uses the time since the last pause.

Step 2: Capture a highlight while recording

1. Start your recording as normal
2. When a key moment happens, tap the Highlight button (the star icon on the recording screen)
3. If Prompt For Duration is on, choose how many seconds to capture
4. ScoreCam clips that portion and saves it to your Photos library

You can tap the Highlight button as many times as you like during a single session. All clips are saved to your highlights album in Photos (set by Highlights Album Name). You can also capture a highlight from Scoreboard Remote or the Apple Watch app.

Tip: Want ScoreCam to stitch all your clips into one video automatically? Turn on Create Highlight Reel in Settings → Highlights Capture (PRO). See also: Does ScoreCam create a Highlight Reel from my recordings?

ScoreCam backs up your settings to iCloud every time you leave the app. If you delete and reinstall ScoreCam, or set up a new iPhone or iPad with the same Apple Account, your settings come back automatically. Backup is on by default.

What is backed up

• All app settings and scoreboard settings (team names, colors, clocks, video and highlight settings, and so on)
• Your live stream accounts, including stream keys
• Your libraries: Scoreboard Profiles, Team Library, Game Types, Descriptions and Score Types

What is not backed up

• Team logos, branding images and transition images. Your teams and profiles come back, but you’ll need to add their images again. Until you do, ScoreCam shows its default logos and images.
• Your Period Label Library and Hockeyboard Event labels. These start again with the built-in labels (such as Half and Final), so add any custom labels again.
• Canned Clips. Clips are stored only on the device. Add them again from Photos or Files.
• Videos and highlights. These are saved in the Photos app or in ScoreCam’s Library, not in the backup.
• YouTube and Twitch sign-ins. If ScoreCam asks you to sign in again, just sign in.
• Purchases. Purchases belong to your Apple Account, not to the backup (see below).

Restoring after a reinstall or on a new device

1. Make sure the device is signed in to iCloud with the same Apple Account, and is connected to the internet.
2. Install ScoreCam and open it. Your settings are restored when it opens.
3. If iCloud hasn’t finished downloading your backup yet, ScoreCam will show Settings Backup Found once it arrives. Close ScoreCam (swipe it away in the App Switcher) and open it again to restore your settings. Anything you changed before reopening is replaced by your backup.

Your purchases

Purchases and subscriptions are checked with the App Store, so ScoreCam needs an internet connection to see them after a reinstall. Until then it works as the free version. Once connected, your purchases apply on their own. If they don’t, open the Store (Settings → Launch the ScoreCam Store) and tap Restore.

If you use ScoreCam on more than one device

All your devices share one backup in iCloud, and the device that used ScoreCam most recently wins. When you reinstall, your Scoreboard Profiles and Team Library come from that device, and nothing is merged between devices. A few settings that depend on the device itself, such as video resolution, may need adjusting afterward. Your devices don’t change each other’s settings while you use them; the backup is only used when ScoreCam is reinstalled.

Turning backup off

Go to ScoreCam Settings → Support → Restore Settings After Reinstall (it’s also in the iPhone Settings app under ScoreCam). With it off, this device stops backing up, and a reinstall starts with default settings. If another of your devices still has it on, that device’s next backup is used for restoring again.

iPhones have a built-in thermal protection system that will stop recording if the device gets too hot. This is most likely to happen during long sessions where you are recording and live streaming at the same time, especially at high quality settings.

Settings changes that help the most:

• Switch from 60fps to 30fps. This is the single biggest change you can make. The easiest way is to turn off Custom Settings in Settings → Video Camera (PRO), which resets the frame rate back to the default 30fps.
• Lower your recording bitrate. In Settings → Video Camera (PRO) → Custom Settings → Avg bitrate (Mbits/sec), reduce the bitrate to 8 to 10 Mbps. For High Efficiency (HEVC), this still produces excellent quality video.
• Lower your live stream bitrate. In Live Stream Settings, edit your account and reduce Bitrate (Kbits/sec) to 4,000 to 4,500. This is plenty for 1080p 30fps.
• Turn off Instant Replay. If you are not actively using the replay feature, turn off Enable Replay in Settings → Instant Replay. While streaming without recording, it runs a background recording buffer the entire session, adding to the processing load.

Physical tips:

• Remove your iPhone from its case during recording, because cases trap heat.
• Keep the phone out of direct sunlight.
• A small clip-on fan pointed at the phone makes a noticeable difference during long outdoor or gym sessions.

ScoreCam does demanding video processing that makes it more heat-intensive than a standard camera app. The table below shows the relative heat load for common configurations, with recording-only at 1080p 30fps as the baseline (1.0). Higher numbers mean proportionally more heat.

These figures apply mainly to iPhone X, XS, XR, and iPhone 11. Newer iPhones (iPhone 12 and later) handle all of these configurations with much less heat — see Which iPhone models handle ScoreCam best?

Why does 60fps add so much heat? ScoreCam draws the scoreboard overlay on every single video frame. At 60fps the GPU does twice as much rendering work as at 30fps — switching to 30fps is the single most effective change you can make.

Why do recording and streaming together add more heat? Each active mode (local recording, live streaming, replay buffer) runs its own independent video encoder. More encoders running at the same time means more sustained heat.

For tips on reducing heat during a session, see My iPhone stops recording due to high temperature. How can I prevent this?

All iPhones can run ScoreCam, but older models are more sensitive to heat during long or demanding sessions, especially when live streaming at 60fps.

If you are on an iPhone X or 11 and seeing heat warnings, the most effective changes are switching from 60fps to 30fps and turning off Instant Replay when not in use. See: My iPhone stops recording due to high temperature. How can I prevent this?

ScoreCam keeps the camera running at your configured resolution and frame rate the entire time the app is open, not just during recording. If your video settings are set to 4K 60fps, the camera hardware is doing 4K 60fps work continuously, including while you are browsing settings and setting up for an event.

Three things contribute to heat whenever the app is open:

1. Camera sensor and processor: The camera’s image signal processor converts raw sensor data into a usable image at the configured resolution and frame rate at all times. 4K 60fps processes roughly four times as many pixels per second as 1080p 30fps, and it is the single biggest driver of heat.
2. Scoreboard overlay rendering: If the scoreboard is visible, ScoreCam draws the overlay on every preview frame using the GPU. At 60fps that is 60 compositing operations per second, even when you are not recording.
3. Video Stabilization: When enabled, stabilization adds additional processing to every frame.

The fix: lower your video settings while setting up. Go to Settings → Video Camera (PRO) → Custom Settings → Resolution and drop to 1080p 30fps or 1080p 60fps while preparing for an event, then raise the quality back before you start recording. This is the most effective way to keep the phone cool during setup.

Note: the camera hardware always runs at the configured capture resolution, so lowering the visual display of the preview does not reduce heat. Only changing the Resolution setting does.

For information on heat during recording and streaming, see How do different recording and streaming settings affect heat on my iPhone?

Turning on Dim Display when Connected (Settings → Scoreboard Remote) lowers your iPhone screen to its dimmest level a few seconds after the wireless Scoreboard Remote connects. It also applies while the Apple Watch app is connected. Here is what it actually does:

Battery: yes, a little. The screen is normally one of the biggest power users on a phone, so dimming it does reduce battery drain. That is a helpful, essentially free saving over a long game, especially on newer iPhones with OLED screens.

Heat: not in a way you will notice while recording or streaming. The warmth you feel comes from the processor and video encoder inside the phone doing the real work: drawing the scoreboard onto every frame, encoding the video, and sending your live stream. Dimming the screen does not change any of that, so it will not stop the phone from getting hot during a broadcast.

Two things to keep in mind:

• “Dim” means lowest brightness, not fully off. iOS does not allow an app to switch the screen completely off, so the panel is still lit at its minimum level.
• ScoreCam is still doing all of its video work behind the dimmed screen; only the display brightness changes.

Bottom line: leave it on for a small battery win, but do not rely on it to keep your phone from overheating. To actually reduce heat, switch from 60fps to 30fps, turn off Instant Replay when you are not using it, and choose record-only or stream-only instead of both. See How do different recording and streaming settings affect heat on my iPhone? and My iPhone stops recording due to high temperature. How can I prevent this?

Once in a while a recording may have a tiny hitch where the video jumps past a split second of motion. This is called a dropped frame, and it is normal on any phone camera, including Apple's own.

Your camera captures 30 or 60 frames every second. In real time, each frame is captured, given the scoreboard, compressed, and saved. If the phone is momentarily too busy to finish one frame in time, it skips that frame instead of slowing down the whole recording. The video length and audio stay correct. You just lose one instant of motion.

Because this happens while the video is being recorded, the skip is part of the original file. If you make a highlight or replay from that recording, the same skip will appear in the clip. That is expected and does not mean anything is wrong with Highlights or Replay.

A dropped frame cannot be fixed after recording, because that moment was never captured. But you can make drops much less likely:

1. Record at 1080p and 30fps instead of 4K or 60fps. This cuts the phone's workload roughly in half and is the biggest single improvement.
2. Keep the phone cool. Avoid direct sun, remove thick cases during long recordings, and let the phone rest if it feels warm. A warm phone slows itself down to protect the battery, which can cause drops.
3. Turn on Do Not Disturb or a Focus so calls and notifications do not interrupt recording.
4. Close other apps, and avoid recording while iCloud Photos or a device backup is syncing.
5. Turn off Live Streaming and Instant Replay when you are not using them, since they add extra work for the phone.

Newer iPhones handle the most demanding settings (4K, 60fps, live streaming) with more room to spare than older models. If you still see frequent drops at 1080p and 30fps with the phone cool, please contact support with your iPhone model and recording settings so we can help.

When you tap Stop, ScoreCam shows a single save card that tracks everything being saved from that session in one place: the main recording, any highlight clips, and the highlight reel.

Each item shows a spinner while it saves and a checkmark when it finishes. If everything succeeds, the card closes on its own. If something fails, the card stays up with the details and a Copy button so you can send the error to support.

Saving to an external drive uses the same card. When a Scoreboard Remote is connected, the save card also appears on it.

ScoreCam includes an Apple Watch app that works like a remote on your wrist. Keep score, run the clock, start and stop recording, and capture highlights, replays and clips while ScoreCam records on your iPhone.

What you need

• An Apple Watch with watchOS 10 or later, paired with the iPhone that runs ScoreCam.
• Any ScoreCam purchase, including Starter. Without one, the watch shows Purchase Required.
• ScoreCam open and on screen on your iPhone. The watch can’t control ScoreCam while it is in the background.

Setting it up

1. The watch app comes with ScoreCam. If it isn’t on your watch, open the Watch app on your iPhone, find ScoreCam under Available Apps, and tap Install.
2. In ScoreCam on your iPhone, go to Settings → Apple Watch and make sure Allow Apple Watch Remote is on (it is on by default). The Status row shows whether the watch is connected. This section only appears when your iPhone is paired with an Apple Watch.
3. Open ScoreCam on your watch. It connects on its own. The first time, a How to Use screen shows the basic gestures.

What you can do from the watch

• Score page: tap a score to add 1, or touch and hold it to set it. Tap the period to change it. On scoreboards with a game clock, tap the clock to start or pause it, or touch and hold it for the Clock page (START/PAUSE, −1m, +1m, and RESET, which you touch and hold).
• Camera page: Record, Pause and Resume, and Stop (touch and hold to stop). If live streaming is turned on in ScoreCam, Go Live and End Live are here too.
• Actions (swipe left): Highlight, Photo, Replay, Clips, Zoom, Branding, Viewfinder and Full Reset.
• Sport pages for some scoreboards, such as Penalties and Shots on Hockeyboard, Down & Dist. on Footboard, Match on Pickleboard, and Sets on Volleyboard.

Turn the Digital Crown to move between pages. The More page has the watch’s own settings: Simple Mode (on by default, shows fewer pages; turn it off to see every page), Score Page Double Tap, Haptics, Show Hints, Keep Screen On and How to Use.

Replays and clips play only while you are live streaming.

Widget and Siri

Add the ScoreCam widget to your watch face or Smart Stack to see the last known score, period, clock and recording state. Tap it to open the remote. You can also ask Siri on the watch, for example “Capture a highlight with ScoreCam”, “Start the clock in ScoreCam”, “Home scores in ScoreCam” or “Start recording in ScoreCam”.

Using it with Scoreboard Remote

You can use the watch and Scoreboard Remote at the same time. Hide Controls when Connected and Dim Display when Connected (Settings → Scoreboard Remote) also apply while the watch is connected.

The ScoreCam watch app shows a message when it can’t reach ScoreCam on your iPhone. Here is what each one means:

• Open ScoreCam on your iPhone: open ScoreCam on the iPhone and keep it on screen. The watch connects automatically once ScoreCam is on screen.
• ScoreCam Is in the Background: ScoreCam is open but not on screen (for example, you switched to another app). Bring ScoreCam back to the front on your iPhone.
• Connecting…: the watch is reaching ScoreCam. Keep the iPhone nearby.
• Update Needed: update ScoreCam on your iPhone and the ScoreCam watch app to the same version. Check the App Store on your iPhone for a ScoreCam update; the watch app updates along with it.
• Watch Remote Is Off: on your iPhone, go to ScoreCam Settings → Apple Watch and turn on Allow Apple Watch Remote.
• iPhone Not Found: make sure your iPhone is nearby and ScoreCam is installed on it.
• Purchase Required: the Apple Watch remote needs a ScoreCam purchase on the iPhone. Any purchase, including Starter, unlocks it. If you already purchased, open the Store in ScoreCam (Settings → Launch the ScoreCam Store) and tap Restore.

After fixing the cause, tap Try Again on the watch.

On the iPhone, the Status row in ScoreCam Settings → Apple Watch also shows what is happening, for example Watch app not installed, Open ScoreCam on your watch or Connected.

Keep the watch screen on during a game: on the watch, open Settings → General → Wake Screen → Return to Clock, choose ScoreCam, and pick After 1 Hour. The watch app’s More page also has a Keep Screen On option.

Tap the 6-dot button in the top bar of the camera screen to open the Camera menu. It has four buttons: FLIP, EXPOSURE, white balance (shown as AWB when automatic) and FOCUS. Tap one to open its controls, and tap the back arrow to return.

• FLIP switches between the back and front cameras.
• EXPOSURE makes the picture brighter or darker. Slide the ruler; it moves in 1/3 steps and snaps at 0.
• WHITE BALANCE fixes colors that look too orange or too blue. Choose AWB (automatic) or a preset: Incandescent (3000K), Fluorescent (4000K), Daylight (5500K), Cloudy (6500K) or Shade (7500K). Tap the K number to switch to a ruler and pick any value from 2500K to 10000K.
• FOCUS stops focus hunting. Drag the slider from near to far, tap the lock to hold the focus where it is now, or tap FAR to focus once on distant subjects and then hold (handy when filming from the stands).

Each control has a yellow A button that sets it back to Auto. When a setting is not on Auto, its button turns yellow and the 6-dot button shows a small yellow dot. The menu closes when you tap outside it or after a few seconds without a tap. Camera menu settings go back to Auto each time you open ScoreCam.

What you need: Exposure, White Balance and Focus require PRO or an active subscription (Live Streaming or Branding). FLIP works for everyone.

Good to know

• Setting White Balance or Focus by hand keeps ScoreCam on one lens, so 0.5x zoom isn’t available until both are back on Auto. ScoreCam explains this the first time (Using One Lens).
• Flipping the camera sets Focus and White Balance back to Auto.
• Tap and hold on the camera picture still locks focus and exposure (AE/AF Locked). Choose what it locks in Settings → Camera Options → Auto Lock (Tap-and-Hold). Changing a setting in the Camera menu takes that setting back from the lock.

Yes. ScoreCam works on iPhone Duo whether it is open, closed, or half-folded. There is nothing to turn on: the layout adjusts on its own.

• Open or closed: the camera screen and on-screen controls fit whichever screen you are using.
• Half-folded like a tripod (bottom half flat on a table or bench): the camera picture sits on the top half, and the controls, menus and settings open on the bottom half below the fold, so they never cover the picture or the crease. Use the top half to tap the picture (for example, tap and hold to lock focus).
• Folding during a recording or live stream: the recording or stream keeps going. Only the screen layout moves; the video keeps the orientation it started with.

For the steadiest shot, set the phone in its half-folded position and frame the shot before you start recording.