- What do all the Live Streaming settings mean?
For information about Live Streaming check out the Live Streaming help page from our online documentation.
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- What are the limitations when no In-App purchases are made?
It is highly recommended to use the 1 week FREE trial when evaluating ScoreCam, because, after all, it is FREE and you get FULL functionality ...
- What do all the Scoreboard Remote settings mean?
To learn more about the Scoreboard Remote settings, check out the Scoreboard Remote for ScoreCam from our online documentation. ...
- When uploading to YouTube (using the YouTube app), I get an “error uploading video”. How do I fix this?
If you are trying to upload a long video you should change your display settings (Settings -> Display and Brightness -> Auto Lock -> Never) ...
- What package do I need to purchase to allow me to video a game and start/pause multiple times, yet only have a single recording?
Any of the In-App purchases will allow you to video a game and start/pause multiple times in a single recording. The Starter Sports Pack will ...
- When streaming, there are audio and video settings. Do these affect the quality of the video being saved on the device or, is it just the video that is streaming?
The Live Stream Video settings will set the video resolution for the live stream. You can have a different video resolution for the saved video ...
- When I push the record button it shuts down the app. How do I fix this?
Sounds like something is corrupted with the installation so you will have to delete the app from the device and reinstall.
NOTE: Make sure you have no ...
- Where do I find videos that ScoreCam said were saved or recovered but are not showing up in the Photos app?
On the ScoreCam app, tap the library icon (at the top of the screen next to Settings), and then tap "Recovered Videos" at bottom of ...
- When using the Volleyball scoreboard, how do I change the set values?
On the ScoreCam app, you can change the set values by going to the Scoreboard Settings: either by (1) tapping and holding the scoreboard, or ...
- When using the video stabilization feature (while also using 4K Video Resolution) the saved video appears "jerky" or "choppy" (jitter) and is not smooth. How did I fix this?
First thing to check is to make sure your device supports "High Efficiency" format (iPhone 7 or better; iPad 6th generation or better). See the ...
- Where can I find the stream key when using Twitch?
To find the Stream Key when using Twitch: Tap on the person icon (at the top right of the page) -> tap on "Video Producer" ...
- When using the Scoreboard Remote app, is there a way to see what is recording on ScoreCam?
Yes, you can tap the "View Finder" icon (top left corner, opposite of the settings icon). This will bring up an image of your current ...
- What is the easiest way for a Windows user to get the recordings off of a device onto a PC without using iTunes?
Obviously using iTunes is the preferred method but here's a search to help you get started:
Easiest way for a Windows user to get videos off ...
- When syncing to ScoreCam with the Scoreboard Remote app, it appears to be connected (blue icons) but all I see is a spinning circle on the remote app and none of the remote buttons work. How do I fix this?
This appears to be an issue after an iOS update/app update and currently the only solution appears to be the following:
Remove both apps from both ...
- Whenever I get a phone call or a notification, the recording sometimes gets interrupted and my videos and highlights don't save (they do end up in the "Recovered Videos" area). How do I fix this?
You should turn on "Do Not Disturb" when using ScoreCam.
You can also set up a "Focus" to automatically turn on "Do Not Disturb" when using ...
