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How do I contact support?

Paul

2021-02-13 02:36

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From either the ScoreCam or Scoreboard Remote app, tap Settings > Send Feedback/Bug Report

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How do I contact support?

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How do I contact support?
I keep getting a BTLE not supported on this device when trying to use the remote app. I have an iPhone 11 running iOs 13. What do I need to do to correct this?
Are you looking at releasing a version for Android?
Every time I end a video it does not save. The little wheel keeps spinning and I have to restart the app.
What is the easiest way for a Windows user to get the recordings off of a device onto a PC without using iTunes?
Video Stabilization appears to have stopped working after the latest update to my operating system. Is there a fix for this?
I paid for the yearly subscription and then recently I got another email from Apple saying they were going to charge me again. How do I get this straightened out?
I just had a recording error. Is there any way to recover the video or did I lose it forever? Please help!
How do I cancel my subscription?
When using the Scoreboard Remote app, is there a way to see what is recording on ScoreCam?
Does ScoreCam have a way to lock the focus during recording? There is too much "focus hunting" in certain light conditions and I want to eliminate that.
My iPhone 6s+ heats up all the time when I use Scorecam app, is this normal?
Is there a way to record the games without livestream and not have the controls show up?
Do you offer an Affiliate Program?
I just recorded a video but can't get it to save to the photo library on my iPad. Is there another way to retrieve it out of the local files area of ScoreCam? When I try to save to the photo library I get an error code: Error! Video could not save; Error domanin=PHPhotosErrorDomain Code=-1"(null)"
I am getting errors trying to record after I installed the latest iOS update, can you fix this please?
I am saving videos locally. When I try to copy my videos to photos, it gives me an error message saying it couldn't save ("Error! Video could not be save."). How do I copy the videos off the ScoreCam app?
The video resolution is quite poor when I use custom video settings 1080p at 60fps. I compared with the video directly recorded from iPhone. How do I fix this?
How do you connect a remote to ScoreCam?
After updating the Scoreboard Remote app the video on the ScoreCam device kept shutting off when I had my remote control connected to it. I also had difficulty connecting the remote to the ScoreCam recording device (or other weird, random issues). What's going on and what can I do to fix this?
Once I connect my Scoreboard Remote device (iPhone 4s), the Set number always reverts back to Set "1" and I cannot change the Set from the SB Remote device. Help!
When opening the app I’m getting a low disk space warning saying I have 1.76 gb available, despite having 20gb available on phone. Why the discrepancy?
I recorded a game Locally but now I cannot upload them to Google drive. How do I move the files to the Photo Library where I can then upload them to Google drive?
Help, I can't find my videos that ScoreCam said were saved. They are nowhere to be found in the Photos app and I've looked everywhere.
When I push record it shuts app. Can you help?
When streaming, there are audio and video settings. Do these affect the quality of the video being saved on the device? Or, is it just the video that is streaming?
Are there any apps that show frames per second (fps) on videos I take with ScoreCam?
Does the App support 1080p 60fps? The App doesn’t seem to have the same refresh rate as the native camera app.
I have a question about streaming with ScoreCam. Can I still pause the recording? Also is the video quality that gets recorded the same as what gets streamed or is it the the quality that is in settings? I know streaming is less quality and I want to make sure I am recording the higher quality when I watch later.
Somehow ‘Save Files Locally’ was enabled so while my videos are accessible for playback from within the ScoreCam App they don’t appear to be available for uploading via the Photos Library. Is there a way to transfer the ‘local’ files to my Photos Library?
I have been using this app for a year now and recorded at least 50 games. Just this past Saturday I no longer get the little square in the center to show the lense what to focus on so it constantly tries to auto focus throughout the entire volleyball game. Very annoying. Is this a bug you can fix?
What package do I need to purchase to allow me to video a game & start / stop multiple times , yet only have a single recording?
When uploading to YouTube (using the YouTube app), I get an “error uploading video”. Any ideas on what could be happening?
I am unable to edit these in Pinnacle Studio. There is no image or sound. They recorded fine. Any suggestions?
Will this work with a GoPro?
Did You Know?
I am at a lot of volleyball tournaments and occasionally someone asks about my setup. Do you have any promotional items I could hand out or do you mind if I print something up to pass out to inquiring minds?
Is it possible to use ScoreCam on two devices simultaneously and control them with the same remote? I would like to shoot multiple angles of the same event and get my highlights synchronized across both devices. Please advise.
Can I use an external camera like a Mevo with the ScoreCam app?
How much space do I need for my videos?
I shut down the app before my video saved, did I lose it?
Where are my videos and why do videos no longer get saved to the Photos Library in the Photos app?
What are the limitations when no In-App content is purchased?
How does the 1-Week Free Trial work?
Can ScoreCam record video at 60 fps (frames per second)?
Is there a way to control ScoreCam from a remote device?
Is there anyway to quickly hide/show the scoreboard? I know you can go to settings but it would be nice to have it available on screen. I prefer to not have the scoreboard show a the time during the action.
I am trying to use the Scoreboard Remote to connect to ScoreCam but nothing shows up in the list of devices. What's going on?

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