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• I purchased the Live Stream/PRO monthly subscription. Is the Live Stream option for one device only? I tried the restore function unsuccessfully.
  All In-App purchases, including subscriptions, can be used across multiple devices, as long as you are using the same Apple ID or are using Family ...
• I am trying to use the Scoreboard Remote to connect to ScoreCam but nothing shows up. How do I fix this?
  ScoreCam connects to Scoreboard Remote using Multipeer Connectivity, which works over Bluetooth and/or Wi-Fi. When you tap the connect button in Scoreboard Remote, a list ...
• Is the PRO version price per year or per month?
  The PRO version In-App purchase is a one-time charge for as long as the app is available on the App Store. In other words, the ...
• Is there anyway to quickly hide/show the scoreboard?
  From ScoreCam, the easiest way to hide/show the scoreboard is to tap the video timer (example: tap on 00:00:00) at the top of the screen. ...
• Is there a way to control ScoreCam from a different device?
  Of course! Check out the Scoreboard Remote for ScoreCam page and this FAQ for more information: How to connect a remote to ScoreCam  Here is the link to ...
• I shut down the app before my video saved, did I lose it?
  If you left the app while recording, the ScoreCam will pause the video for you and you can continue recording. If you forced closed the ...
• I am using Live Streaming with YouTube and my Stream Key changed. Do you know if YouTube automatically changes this periodically?
  When Live Streaming stops working unexpectedly, the first thing to check is whether your Stream Key is still valid. If you are using the YouTube (API) ...
• Is it possible to use ScoreCam on two devices simultaneously and control them with the same remote?
  Sorry, no, it is not currenlty possible to control two or more ScoreCam devices from one Scoreboard Remote device. I would advice recording the video ...
• I am unable to edit my ScoreCam videos in my video editing software. There is no image or sound. Any suggestions?
  ScoreCam records video in standard H.264 or HEVC (High Efficiency) format, which is compatible with most modern video editing software including Final Cut Pro, Adobe ...
• Is it possible to upgrade from the PRO version to the Live Streaming + PRO subscription?
  First off, thank you for purchasing and supporting ScoreCam! Unfortunately there is no current path to upgrade from a lifetime purchase [PRO version] to a subscription [Live ...
• I am using YouTube to Live Stream. Is there a way to point my users to my current live stream or past live streams?
  Yes, there are at least a couple options and depends on which version you are using for Live Streaming with YouTube. If you are using YouTube ...
• I am getting errors trying to record after I installed the latest iOS update. How do I fix this?
  To resolve this issue: Remove the ScoreCam app Restart the device Re-install ScoreCam See support document: Delete app on your device  NOTE: Make sure you have no videos in the "Recovered Videos" ...
• Is there a way to record the games without livestream and not have the controls show up?
  Yes. To disable (turn off) Live Stream, go to Settings -> then toggle off “Enable Live Stream.” To hide the controls, go to Scoreboard Settings -> ...
• I paid for the yearly subscription and then recently I got another email from Apple saying they were going to charge me again. How do I fix this?
  If you got charged twice using the same Apple ID then that must be a system error on Apple's Part. Please contact them. Here is the ...
• I want to run a Facebook Live with a manually operated and embedded scoreboard. How do I do this?
  Direct Facebook Live streaming from mobile third-party apps is no longer reliably supported by Facebook/Meta. The most reliable method is to use a re-streaming service ...
• I have followed the setup to do Facebook live but the GO LIVE never lights up. How do I fix this?
  Facebook has made it increasingly difficult for third-party apps to do direct mobile Facebook Live streaming. The most reliable solution is to use a re-streaming ...
• I am getting a "BTLE not supported on this device" error when trying to use the Scoreboard Remote. How do I fix this?
  If you are seeing a “BTLE not supported” error, first update both ScoreCam and Scoreboard Remote to the latest version from the App Store. The ...
• I can't Stream Live using Twitch. How do I fix this?
  Chances are one of your stream settings is not correct. Double check these settings: STREAM LINK: Make sure the STREAM KEY is NOT entered here as ...
• Is it possible to live stream to multiple services like YouTube and Facebook at the same time?
  Yes! You will need to use a re-streaming service like Restream or Castr. These services accept a single RTMP stream from ScoreCam and simultaneously forward ...
• I have a recovered video but I am getting the following error when trying to save/move this to my Photos library: "Error! Video could not be saved" and then some other information like: "Error Domain = PHPhotosErrorDomain code=-1". How can I recover or save this video?
  If you get this error, you can still transfer the file to your Mac or PC. To transfer files with your Mac (macOS 10.15 or later): ...