- I purchased the Live Stream/PRO monthly subscription. Is the Live Stream option for one device only? I tried the restore function unsuccessfully.
All In-App purchases, including subscriptions, can be used across multiple devices, as long as you are using the same Apple ID or are using Family ...
- I am trying to use the Scoreboard Remote to connect to ScoreCam but nothing shows up in the list of devices. How do I fix this?
First, make sure your Bluetooth is enabled on both devices. Do this by going to your device's Settings app -> tap on "Bluetooth" -> then ...
- Is the PRO version price per year or per month?
The PRO version In-App purchase is a one-time charge for as long as the app is available on the App Store. In other words, the ...
- Is there anyway to quickly hide/show the scoreboard?
From the ScoreCam, the easiest way to hide/show the scoreboard is to tap the video timer (example: tap on 00:00:00) at the top of the ...
- Is there a way to control ScoreCam from a different device?
Of course! Check out the Scoreboard Remote for ScoreCam page and this FAQ for more information: How to connect a remote to ScoreCam
Here is the link to ...
- I shut down the app before my video saved, did I lose it?
If you left the app while recording, the ScoreCam will pause the video for you and you can continue recording. If you forced closed the ...
- I am using Live Streaming with the YouTube Stream Now option and couldn't connect. I found out that my Stream Key changed. Do you know if YouTube automatically changes this periodically?
When Live Streaming does not appear to be working as expected, especially after it's been working in the past, it is recommended that the first ...
- Is it possible to use ScoreCam on two devices simultaneously and control them with the same remote?
Sorry, no, it is not currenlty possible to control two or more ScoreCam devices from one Scoreboard Remote device. I would advice recording the video ...
- Is it possible to upgrade from the PRO version to the Live Streaming + PRO subscription?
First off, thank you for purchasing and supporting ScoreCam!
Unfortunately there is no current path to upgrade from a lifetime purchase [PRO version] to a subscription [Live ...
- I am getting errors trying to record after I installed the latest iOS update. How do I fix this?
To resolve this issue:
Remove the ScoreCam app
Restart the device
Re-install ScoreCam
See support document: Delete app on your device
NOTE: Make sure you have no videos in the "Recovered Videos" ...
- Is there a way to record the games without livestream and not have the controls show up?
Yes. To disable (turn off) Live Stream go to Scoreboard Settings -> Live Streaming (Subscription) -> then disable "Enable Live Stream."
To hide the controls, go ...
- I paid for the yearly subscription and then recently I got another email from Apple saying they were going to charge me again. How do I fix this?
If you got charged twice using the same Apple ID then that must be a system error on Apple's Part. Please contact them.
Here is the ...
- I want to run a Facebook Live with a manually operated and imbedded scoreboard, how do I do this? And is the compatibility with Facebook Live still in beta testing?
Update: Easiest solution to connect to Facebook Live is to use a service like Restream or Castr.
Facebook Live, unfortunately, is still in beta due to ...
- I have followed the setup to do Facebook live but the GO LIVE never lights up. If I hit done it starts recording and save it to my video on my phone.
Facebook is constantly changing things so that developers can not do live streaming on mobile devices. The workaround is the following:
Go to the "Advanced" setting ...
- I keep getting a "BTLE not supported on this device" when trying to use the remote app. I have an iPhone 11 running iOS 13. How do I fix this?
First, verify the following:
1) Make sure bluetooth is enabled on both devices (device Settings -> enable Bluetooth)2) Make sure the privacy settings are enabled for ...
- I can't Stream Live using Twitch. How do I fix this?
Chances are one of your stream settings is not correct. Double check these settings:
STREAM LINK: Make sure the STREAM KEY is NOT entered here as ...
- Is it possible to live stream to multiple services like YouTube and Facebook at the same time?
Yes it is possible but you will need to use a service like Restream or Castr. Restream currently does offer a free service as of February 2022. ...
- I have a recovered video but I am getting the following error when trying to save/move this to my Photos library: "Error! Video could not be saved" and then some other information like: "Error Domain = PHPhotosErrorDomain code=-1". How can I recover or save this video?
If you get this error, you can still transfer the file to your Mac or PC.
To transfer files with your Mac (macOS 10.15 or later): ...
