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• What do all the Live Streaming settings mean?
  For information about Live Streaming check out the Live Streaming help page from our online documentation.   ...
• What are the limitations when no In-App purchases are made?
  It is highly recommended to use the 1 week FREE trial when evaluating ScoreCam, because, after all, it is FREE and you get FULL functionality ...
• What do all the Scoreboard Remote settings mean?
  To learn more about the Scoreboard Remote settings, check out the Scoreboard Remote for ScoreCam from our online documentation. ...
• When uploading to YouTube (using the YouTube app), I get an “error uploading video”. How do I fix this?
  If you are trying to upload a long video you should change your display settings (Settings -> Display and Brightness -> Auto Lock -> Never) ...
• What package do I need to purchase to allow me to video a game and start/pause multiple times, yet only have a single recording?
  Any of the In-App purchases will allow you to video a game and start/pause multiple times in a single recording. The Starter Sports Pack will ...
• When I push the record button it shuts down the app. How do I fix this?
  Sounds like something is corrupted with the installation so you will have to delete the app from the device and reinstall. NOTE: Make sure you have no ...
• Where do I find videos that ScoreCam said were saved or recovered but are not showing up in the Photos app?
  On the ScoreCam app, tap the library icon (at the top of the screen next to Settings), and then tap "Recovered Videos" at bottom of ...
• When using the Volleyball scoreboard, how do I change the set values?
  On the ScoreCam app, you can change the set values by going to the Scoreboard Settings: either by (1) tapping and holding the scoreboard, or ...
• When using the video stabilization feature (while also using 4K Video Resolution) the saved video appears "jerky" or "choppy" (jitter) and is not smooth. How did I fix this?
  First thing to check is to make sure your device supports "High Efficiency" format (iPhone 7 or better; iPad 6th generation or better). See the ...
• Where to find the Twitch stream key?
  ScoreCam supports two Twitch connection methods. The easiest is Twitch API (OAuth) mode — sign in to your Twitch account in-app and ScoreCam fetches the ...
• When using the Scoreboard Remote app, is there a way to see what is recording on ScoreCam?
  Yes, you can tap the "View Finder" icon (top left corner, opposite of the settings icon). This will bring up an image of your current ...
• Windows user: get recordings off device without iTunes
  iTunes for Windows has been replaced by the Apple Devices app. There are also several other ways to transfer videos from iPhone to a Windows ...
• Whenever I get a phone call or a notification, the recording sometimes gets interrupted and my videos and highlights don't save (they do end up in the "Recovered Videos" area). How do I fix this?
  You should turn on "Do Not Disturb" when using ScoreCam. You can also set up a "Focus" to automatically turn on "Do Not Disturb" when using ...
• What kind of external drive do I need? What are the minimum requirements for recording to an external drive?
  The key requirement is sustained write speed — your drive needs to write data at least as fast as ScoreCam is producing it. Most modern ...
• What is the screen that appears before I go live, and what do I fill in?
  Each time you start a live stream in ScoreCam, a pre-stream setup screen appears. It lets you set event details and share your stream link ...
• What are Scoreboard Profiles and how do I use them?
  Scoreboard Profiles let you save a complete set of scoreboard settings under a name, so you can switch between setups instantly — perfect if you ...
• What are the Level and Grid overlays and how do I turn them on?
  ScoreCam has two optional camera overlays to help you frame your shots — both are found in Settings → Camera Options: Level — displays a horizon ...
• What transition styles are available for Live Stream Replay?
  Live Stream Replay offers three transition animations that play when entering and exiting the replay. Set your preference in App Settings › Live Stream Replay ...
• What is the Team Library and how do I use it?
  The Team Library is a list of saved teams that you can apply to any game without typing or color-picking again. Each saved team keeps ...
• What score animation styles are available?
  ScoreCam offers six score animation styles. The animation plays in the camera preview and is burned into the recorded video when a point is scored. ...
• Will my settings be restored if I delete and reinstall ScoreCam?
  Yes — ScoreCam automatically backs up your settings to iCloud each time the app goes to the background. If you delete and reinstall ScoreCam, your ...
• What bitrate should I use for live streaming?
  ScoreCam automatically sets a recommended bitrate when you choose a resolution, but you can adjust it any time in Settings → Live Streaming → your ...
• Which iPhone models handle ScoreCam best? Does my iPhone model affect heat?
  All iPhones can run ScoreCam, but older models are more sensitive to heat during long or demanding sessions — especially when live streaming at 60fps. iPhone ...
• Why does my iPhone get hot just from having the app open, even before I start recording?
  ScoreCam keeps the camera running at your configured resolution and frame rate the entire time the app is open — not just during recording. If ...
• What is the Footboard scoreboard and how do I use it?
  Footboard is a full-featured American football scoreboard (PRO). It shows team colors, home and away scores, down & distance, quarter, game clock, play clock, possession ...
• What is the Pickleboard scoreboard and how do I use it?
  Pickleboard is a dedicated pickleball scoreboard (PRO). It tracks scores across up to 5 games in a match, shows a serve indicator dot for the ...
• What image formats can I use for team logos and branding? Should I use PDF?
  ScoreCam accepts PNG, JPEG, and PDF for team logos, scoreboard branding, and Live Stream Replay images. PDF is the best format if your logo was originally ...
• Why is there a missing or skipped frame in my recording?
  Once in a while a recording may have a tiny hitch where the video jumps past a split second of motion. This is called a ...
• What is the Branding Only scoreboard?
  The Branding Only board is a scoreboard style that shows just your branding or ad graphics, with no score panel. Pick it from Scoreboard Settings ...
• What is the save screen that appears after I stop recording?
  When you tap Stop, ScoreCam shows a single save card that tracks everything being saved from that session in one place: the main recording, any ...